Customer Service Supervisor, Logistics/Transportation

Jobtailor

Curitiba

Presencial

BRL 200 880 - 312 480

Tempo integral

14 dias+

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Resumo da oferta

Jobtailor in Curitiba, Brazil, seeks an experienced operations leader to supervise a 17-person customer service and operations team across three shifts. You will drive efficiency, process improvements, and integration with other functions while aligning with strategic guidelines in the CSO.

The role requires strong Excel/Power BI usage, TMS familiarity, and travel availability. You will deliver training, monitor KPIs, and make decisive changes to ensure high service levels and customer

Qualificações

Experience leading customer service teams or operational service teams, or leading projects and workstreams.
Bachelor’s degree in Business Administration, Logistics or related areas.
Advanced Excel, advanced PowerPoint, functional Power BI.
Intermediate knowledge of AI usage and applications.
Availability to travel.

Responsabilidades

Lead remote support for independent drivers, branches and clients across 3 shifts.
Supervise a 17-person team, ensuring 7-day coverage.
Manage inbound and outbound operations, maintaining service levels and customer satisfaction.
Plan staffing schedules, monitor KPIs and drive process improvements.
Deliver training and visit branches/clients for capacity building.
Promote cross-functional integration and operational efficiency.

Conhecimentos

Team Leadership

Customer Service Management

Process Improvement

Advanced Excel

Power BI

TMS Experience

Decision Making Under Pressure

Staffing Schedule Planning

AI Applications

English Intermediate

Formação académica

Bachelor’s degree in Business Administration, Logistics or related fields

Ferramentas

Power BI

Excel

PowerPoint

TMS

KMM

Descrição da oferta de emprego

Ensure excellence in remote support for independent drivers, branches and clients, leading the team and operational processes with a focus on efficiency, integration and continuous improvement.
Supervise a team of 17 people across 3 shifts, ensuring coverage 7 days a week;
Manage Inbound and Outbound operations, ensuring service levels and customer satisfaction;
Plan staffing schedules, monitor KPIs and propose process improvements;
Operate within the CSO (Operational Support Center), ensuring alignment with strategic guidelines;
Deliver internal training and perform branch/client visits for capacity building;
Make decisive decisions under pressure and lead operational changes;
Promote cross-functional integration, efficiency and productivity;
Provide feedback with empathy and transparency, maintaining a safe and collaborative environment.

Requirements

Bachelor’s degree (preferably in Business Administration, Logistics or related areas).
Experience leading customer service teams or operational service teams, or leading projects and workstreams.
Advanced Excel, advanced PowerPoint, functional Power BI.
Intermediate knowledge of AI usage and applications.
Intermediate English is desirable.
Experience with TMS (preferably KMM) and customer service systems.
Availability to travel.

Core Competencies

Demonstrates expertise in leading customer service and operational teams, with a strong focus on efficiency, process improvement, and team development. Proficient in utilizing advanced tools like Excel, PowerPoint, and Power BI to drive performance and decision-making.

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