Customer Success Analyst

Jobtailor; São Paulo; Presencial; BRL 40 000 - 65 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a field-oriented Customer Success/Implementation specialist in São Paulo, Brazil. You will maintain client contact, promote adoption of features, and coordinate schedules while traveling frequently.

Qualified candidates have a degree in Administration/Engineering/Accounting or related fields, a valid driver's license, and proven experience in customer service or implementation/support. This role requires frequent client visits and events.

Qualificações

• Bachelor's degree completed or in progress in Administration, Engineering, Accounting, Computer Engineering, or related fields.
• Valid driver’s license.
• Availability for a field-oriented role, including client visits, participation in events, and frequent travel.
• Experience in customer service.
• Experience in Implementation, Support, or Customer Success.

Responsabilidades

• Maintain close contact with clients.
• Monitor product/service performance and usage.
• Promote adoption of new product/service features.
• Coordinate and organize schedules.
• Record all interactions with clients.
• Maintain clear communication and provide regular feedback to management.

Conhecimentos

Clear communication

Organizational skills

Feedback provision

Formação académica

Bachelor's degree (Administration/Engineering/Accounting/Computer Eng or related)

Descrição da oferta de emprego

Responsibilities

• Maintain close contact with clients
• Monitor product/service performance and usage
• Promote adoption of new product/service features
• Coordinate and organize schedules
• Record all interactions with clients
• Maintain clear communication and provide regular feedback to management

Requirements

• Bachelor's degree completed or in progress in Administration, Engineering, Accounting, Computer Engineering, or related fields
• Valid driver's license
• Availability for a field-oriented role, including client visits, participation in events, and frequent travel
• Experience in customer service
• Experience in Implementation, Support, or Customer Success

Soft Skills

• Clear Communication
• Organizational Skills
• Feedback Provision