Quality Analyst

Concentrix; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A customer support solutions provider is looking for a Sales Support Specialist to assist the sales team with administrative tasks and customer inquiries. You'll prepare quotes, maintain documentation, and provide support via phone, email, and live chat. The ideal candidate must be fluent in Brazilian Portuguese and English, with strong problem-solving and presentation skills. This full-time position is based in São Paulo.

Qualificações

• Intermediate to advanced level knowledge of product and service offerings.
• Ability to prepare quotes, contracts, and RFP responses.
• Proven experience in delivering sales presentations and training.

Responsabilidades

• Provide support to internal and external sales teams.
• Prepare quotes, contracts, and maintain documentation.
• Assist customers through various channels to troubleshoot issues.

Conhecimentos

Sales support

Customer service

Problem-solving

Presentation skills

Knowledge of products/services

Communication in Brazilian Portuguese

Communication in English

Descrição da oferta de emprego

Description

The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.

• Prepare quotes, contracts, and RFP / RFI responses
• Maintain quote documentation with accurate pricing and configurations
• Maintain sales demonstration tools and applications in support of sales teams
• Work within a few sources of data / systems to produce an outcome with some variability
• Practice a moderate level of independent judgement to make decisions
• Develop and deliver sales presentations and / or trainings in a professional and effective manner
• Maintain up-to-date awareness of company activities and industry trends
• Provide consistent follow up on opportunities or inquiries
• Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
• Troubleshoot problems and assist customers to understand why a product is not working properly or service is not meeting expectations
• Identify and summarize moderately complex issues for management review
• Work with teams and report directly to Support Manager

Location

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements

Brazilian Portuguese (Required), English (Required), Spanish

Time Type

Full time