Purchasing Coordinator

GEP; São Paulo; Hybrid; BRL 180,000 - 300,000; Full time

Job summary

GEP is seeking a Process Lead to manage the procurement operations team in a BPO environment, ensuring end-to-end P2P excellence, client interactions, and continuous improvement. You will align operations, suppliers, and clients to meet SLAs and KPIs, supporting complex negotiations and delivering high-value reporting.

You will lead buyers/analysts, handle escalation of high-complexity tickets, and drive process optimizations across the client’s P2P ecosystem, while coaching the team and

Qualifications

• Bachelor’s degree or higher in business/SC/logistics/economics.
• Proven experience in end-to-end Procure-to-Pay (P2P) processes.
• Experience managing client-facing SLAs in BPO/SSC environments.
• Experience in RFIs, RFQs, and RFPs and commercial negotiations.

Responsibilities

• Lead the procurement team of buyers/analysts in P2P activities.
• Act as escalation point for high-complexity tickets and operational challenges.
• Ensure adherence to SLAs, KPIs, and SOPs with the client.
• Oversee RFIs, RFQs, and RFPs and negotiations with suppliers.
• Report KPIs and performance metrics to client leadership.

Skills

Advanced English

Leadership

Stakeholder management

Problem solving

Data-driven decisions

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Logistics

Bachelor’s Degree in Economics

Tools

SAP

Oracle

Ariba

Coupa

Job description

Full Time

Job Description

Welcome to GEP

Who We Are

GEP, with over 30 offices internationally, is the fastestgrowing procurement and supply chain solutions firm – consulting, software andmanaged services. GEP has succeeded by being smart and creative; solvingcomplex problems and finding opportunities for the world’s largestorganizations.

How You Grow at GEP

We recognize people who make a genuine difference, workhard and drive achievements. Results are noticed and rewarded. It’s how youwill grow a career at GEP, and in a much shorter time frame than at otherfirms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our teammembers so we embrace people of all experiences, nationalities, abilities,cultures, races, gender identities, sexual orientations and ages. What makesyou unique and different is celebrated and will help GEP stand out even more.And we are a women-founded and -owned company so our foundation is making GEP agreat place to work for women, a place where women can learn, advance and giveback.

What You Will Do

The Process Lead will be responsible for managing the operational procurement team in a BPO environment, ensuring operational excellence across the Procure-to-Pay (P2P) end-to-end process, leading client-facing interactions, and driving continuous improvement. This professional will act as the key strategic link between the operation, suppliers, and the client, ensuring strict adherence to SLAs/KPIs, supporting complex negotiations, and delivering high-value reporting.

• Lead and manage the operational team of buyers/analysts executing purchase requisitions, PO creation, vendor master updates, and customer support.
• Act as the primary escalation point for high-complexity tickets, out-of-catalog requests, and operational challenges routed by the team.
• Ensure team compliance with SLAs, operational KPIs, and Standard Operating Procedures (SOPs) agreed upon with the client.

Oversee and conduct sourcing processes, including the drafting, issuance, and evaluation of RFIs, RFQs, and RFPs .

Apply structured commercial negotiation strategies with suppliers to secure optimal terms for pricing, delivery timelines, quality, and payment terms.

Assist in vendor management and supplier performance monitoring (Supplier Relationship Management - SRM).

• Oversee daily team activities, ensure balanced ticket/workload distribution, provide continuous coaching, and foster team development.
• Maintain clear and effective communication between the internal BPO operational team, client stakeholders, and key suppliers.
• Identify operational bottlenecks and proactively propose process optimizations within the client’s P2P ecosystem.
• Consolidate, analyze, and present periodic performance metrics and KPIs directly to client leadership and key stakeholders.
  

What Should You Bring

• Bachelor’s Degree in Business Administration, Supply Chain, Logistics, Engineering, Economics, or related fields.
• Advanced/Fluent English is required (essential for daily client interaction, presentations, and corporate alignment).
• Spanish is a strong PLUS.
• Solid experience in Procurement and deep knowledge of end-to-end Procure-to-Pay (P2P) processes.
• Proven track record in executing RFI, RFQ, and RFP processes and commercial negotiations.
• Prior experience in BPO, Shared Services Centers (SSC), or managing client-facing service SLAs.
• Proficiency with enterprise P2P/ERP platforms (e.g., SAP, Oracle, Ariba, Coupa, or similar).
• Hands-on experience creating, analyzing, and presenting operational/strategic KPIs to external clients or senior management.
• Strong leadership, people management, and conflict resolution capabilities.
• Analytical mindset with strong problem-solving skills and data-driven decision-making.
• Executive presence with excellent communication and stakeholder management skills.
• Flexibility, adaptability, and a customer-centric approach in a fast-paced environment.

GEP’s strength is its people. As a leader in procurement and supply chain solutions, we are committed to providing innovative solutions that create a competitive advantage for enterprises worldwide. Our leadership helps us maintain this focus and drives our commitment to deliver the highest value to our clients.

GEP’s leadership is a collective of some of the most experienced and accomplished professionals in the industry. Blending together strong business acumen with rich technical expertise, they are leading GEP’s global workforce into the future

WeAreGEP

What makes us really stand out from the crowd?

We value and invest in talent. We respect honesty and individuality. We put our clients and our people first. This is what makes us special, and why GEP is an exceptional place to work.