Purchasing Coordinator

GEP Worldwide; São Paulo; On-site; BRL 240,000 - 420,000; Full time

Job summary

GEP Worldwide is seeking a Process Lead to manage the operational procurement team in a BPO environment, ensuring end-to-end P2P excellence and client satisfaction.

You will lead buyers/analysts, drive negotiations, and monitor SLAs/KPIs while coordinating with suppliers and the client to deliver high-value reporting and continuous improvement.

Qualifications

• Bachelor's degree in business, supply chain, logistics, engineering, economics, or related fields.
• Advanced/Fluent English required for daily client interaction.
• Spanish is a strong plus.
• Extensive experience in end-to-end Procure-to-Pay (P2P) processes and procurement.
• Proven success with RFI, RFQ, and RFP processes and negotiations.
• Experience in BPO/SSC or managing client-facing SLAs.
• Experience with SAP, Oracle, Ariba, Coupa or similar ERP/ P2P tools.
• Strong KPIs reporting and stakeholder management.

Responsibilities

• Lead and manage the operational team of buyers/analysts executing requisitions, PO creation, vendor master updates, and customer support.
• Act as the primary escalation point for high-complexity tickets and operational challenges.
• Ensure team adherence to SLAs, KPIs, and SOPs agreed with the client.
• Oversee sourcing processes, including RFIs, RFQs, and RFPs.
• Apply structured commercial negotiation strategies with suppliers for terms.
• Assist in vendor management and SRM performance monitoring.
• Oversee daily team activities, balance workload, and coach the team.
• Maintain clear communication between internal teams, client stakeholders, and suppliers.
• Identify bottlenecks and propose process optimizations in the P2P ecosystem.
• Consolidate and present KPIs and performance metrics to client leadership.

Skills

Advanced English

Spanish (plus)

Leadership

Analytical mindset

Stakeholder management

Education

Bachelor’s Degree in Business Administration

Bachelor’s Degree in Supply Chain

Bachelor’s Degree in Logistics

Tools

SAP

Oracle

Ariba

Coupa

Job description

Who We Are

GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.

Welcome to GEP

How You Grow At GEP

We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms.

Celebrating Everyone

GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.

What You Will Do

The Process Lead will be responsible for managing the operational procurement team in a BPO environment, ensuring operational excellence across the Procure-to-Pay (P2P) end-to-end process, leading client-facing interactions, and driving continuous improvement. This professional will act as the key strategic link between the operation, suppliers, and the client, ensuring strict adherence to SLAs/KPIs, supporting complex negotiations, and delivering high-value reporting.

• Lead and manage the operational team of buyers/analysts executing purchase requisitions, PO creation, vendor master updates, and customer support.


• Act as the primary escalation point for high-complexity tickets, out-of-catalog requests, and operational challenges routed by the team.


• Ensure team compliance with SLAs, operational KPIs, and Standard Operating Procedures (SOPs) agreed upon with the client.


• Oversee and conduct sourcing processes, including the drafting, issuance, and evaluation of RFIs, RFQs, and RFPs.


• Apply structured commercial negotiation strategies with suppliers to secure optimal terms for pricing, delivery timelines, quality, and payment terms.


• Assist in vendor management and supplier performance monitoring (Supplier Relationship Management - SRM).


• Oversee daily team activities, ensure balanced ticket/workload distribution, provide continuous coaching, and foster team development.


• Maintain clear and effective communication between the internal BPO operational team, client stakeholders, and key suppliers.


• Identify operational bottlenecks and proactively propose process optimizations within the client’s P2P ecosystem.


• Consolidate, analyze, and present periodic performance metrics and KPIs directly to client leadership and key stakeholders.

What Should You Bring

• Bachelor’s Degree in Business Administration, Supply Chain, Logistics, Engineering, Economics, or related fields.


• Advanced/Fluent English is required (essential for daily client interaction, presentations, and corporate alignment).


• Spanish is a strong PLUS.


• Solid experience in Procurement and deep knowledge of end-to-end Procure-to-Pay (P2P) processes.


• Proven track record in executing RFI, RFQ, and RFP processes and commercial negotiations.


• Prior experience in BPO, Shared Services Centers (SSC), or managing client-facing service SLAs.


• Proficiency with enterprise P2P/ERP platforms (e.g., SAP, Oracle, Ariba, Coupa, or similar).


• Hands-on experience creating, analyzing, and presenting operational/strategic KPIs to external clients or senior management.


• Strong leadership, people management, and conflict resolution capabilities.


• Analytical mindset with strong problem-solving skills and data-driven decision-making.


• Executive presence with excellent communication and stakeholder management skills.


• Flexibility, adaptability, and a customer-centric approach in a fast-paced environment.