Operations Manager - Sorting Center, Ats

Amazon Logistica Do Brasil; Cajamar; In loco; BRL 200.000 - 320.000; Tempo pieno

Descrizione del lavoro

Amazon Logistica Do Brasil is seeking an Operations Manager for our Sorting Center in São Paulo. You will lead sub-area managers, coach teams, and deliver on budgetary and performance objectives while shaping a strong safety and customer experience culture.

You will partner with HR, Finance, Facilities, Safety, IT and other senior managers to drive Lean initiatives, process improvements, and cross-functional projects that boost efficiency and service quality.

Competenze

• Must have hands-on experience leading managers in logistics or operations.
• Strong English communication skills (verbal and written).
• Experience in a logistics/fulfillment environment is required.

Mansioni

• Drive quality initiatives, process improvements, and Lean strategies to enhance efficiency.
• Oversee safety, quality, performance, and customer experience across inbound, processing, or outbound operations.
• Define expectations for Operations and Area Managers and measure performance.
• Leverage managers by sourcing ideas and translating them into actionable plans.
• Share best practices across departments, shifts, and the network.
• Collaborate with HR, Finance, Facilities, Safety, IT and other senior managers to secure resources for projects.

Conoscenze

People management

Lean techniques

Process improvement

Business English

Formazione

Bachelor's degree

Advanced technical degree

Descrizione del lavoro

Our Operations Manager in a Sorting Center is responsible for all budgetary, people development, and operational objectives. The Site Leader oversees all aspects of operations and functions at the site.

Key responsibilities include managing and leading a team of sub-area managers, coaching and mentoring them to meet performance objectives, fostering positive employee relations, and developing leadership talent within the Sorting Center. Additionally, the role ensures effective stakeholder management across Delivery Stations, Fulfillment Centers, Safety, Loss Prevention, and Middle Mile teams.

Key job responsibilities

• Drive quality initiatives, process improvements, and Lean strategies to enhance operational efficiency and ensure the Sorting Center meets and exceeds business goals;
• Oversee the overall safety, quality, performance, and customer experience across Inbound, Processing, or Outbound operations;
• Define and clarify requirements and expectations for Operations and Area Managers, measuring their performance, providing feedback, and holding them accountable for their departments' results;
• Leverage Operations and Area Managers by sourcing and nurturing ideas, translating them into actionable improvement plans for the functional area;
• Proactively ensure best practices are shared across departments, shifts, and the broader network;
• Collaborate closely with support teams (HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers) to secure resources for projects and initiatives while also providing support for cross-functional initiatives.

BASIC QUALIFICATIONS

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in Business English skills, both verbal and written
• Experience in a logistics/operations environment
• Bachelor's degree, or Advanced technical degree
• Experience in people management

PREFERRED QUALIFICATIONS

• Experience with performance metrics and process improvement and Lean techniques

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