Operations Manager - Sorting Center, ATS

Alternance Amazon; São Paulo; In loco; BRL 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

Amazon Brazil in São Paulo seeks an Operations Manager for the Sorting Center to lead sub-area managers, coach teams, and drive Lean improvements. You will ensure safety, quality, and efficiency while collaborating with HR, Finance, Facilities, Safety, IT, and other senior operations leaders.

The role requires a Bachelor's degree or higher technical degree, experience in logistics/operations, and strong Business English skills. This is an on-site position based in São Paulo, Brazil.

Competenze

• Bachelor's degree or higher technical degree.
• Experience in a logistics/operations environment.
• Experience in people management.
• Proficiency in Business English, both written and spoken.

Mansioni

• Drive quality initiatives, process improvements, and Lean strategies to enhance operational efficiency.
• Oversee safety, quality, performance, and customer experience across inbound, processing, or outbound.
• Define expectations for Operations and Area Managers and measure performance.

Conoscenze

People management

Business English

Operational leadership

Lean processes

Formazione

Bachelor's degree or higher technical degree

Descrizione del lavoro

Operations Manager - Sorting Center, ATS

Our Operations Manager in a Sorting Center is responsible for all budgetary, people development, and operational objectives. The Site Leader oversees all aspects of operations and functions at the site.

Key responsibilities include managing and leading a team of sub-area managers, coaching and mentoring them to meet performance objectives, fostering positive employee relations, and developing leadership talent within the Sorting Center. Additionally, the role ensures effective stakeholder management across Delivery Stations, Fulfillment Centers, Safety, Loss Prevention, and Middle Mile teams.

Key job responsibilities

• Drive quality initiatives, process improvements, and Lean strategies to enhance operational efficiency and ensure the Sorting Center meets and exceeds business goals;
• Oversee the overall safety, quality, performance, and customer experience across Inbound, Processing, or Outbound operations;
• Define and clarify requirements and expectations for Operations and Area Managers, measuring their performance, providing feedback, and holding them accountable for their departments' results;
• Leverage Operations and Area Managers by sourcing and nurturing ideas, translating them into actionable improvement plans for the functional area;
• Proactively ensure best practices are shared across departments, shifts, and the broader network;
• Collaborate closely with support teams (HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers) to secure resources for projects and initiatives while also providing support for cross-functional initiatives.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in Business English skills, both verbal and written
• Experience in a logistics/operations environment
• Bachelor's degree, or Advanced technical degree
• Experience in people management

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

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