Area Manager, Sub Same Day Operations

Amazon Logistica Do Brasil; Osasco; On-site; BRL 180,000 - 240,000; Full time

Job summary

Amazon Logistica Do Brasil is seeking a hands-on Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role manages frontline associates across inbound, processing, sortation, or dispatch to ensure fast delivery promises across multiple daily dispatch cycles.

You will own safety, quality, productivity, and associate engagement for your area, driving real-time staffing, coaching, and performance feedback while

Qualifications

• Flexible schedule including weekends/nights/holidays
• Fluent in Portuguese (reading/writing/speaking)
• Experience in logistics/operations environment
• Experience in people management
• Advanced technical or Bachelor's degree

Responsibilities

• Lead a team of 15-50+ associates with scheduling, labor allocation, and attendance management
• Drive area throughput targets and balance flow across inbound, processing, sortation, and dispatch
• Monitor and reduce defects, perform audits, and escalate quality issues with root-cause data
• Provide real-time shift updates and escalate labor gaps, flow imbalances, and equipment issues
• Track real-time KPIs and contribute to daily/per weekly performance reviews

Skills

People leadership

Operations management

Logistics experience

Lean techniques

Portuguese fluent

Education

Bachelor's degree

Job description

We are seeking a hands-on and results-driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time-critical environment.

Key job responsibilities

• People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real-time headcount adjustments, coaching, performance feedback, and attendance management
• Productivity & Throughput: Drive area-level throughput targets (bags/minute, units/hour), manage real-time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
• Quality Execution: Monitor and reduce area-level defects including mis-sorts, mis-scans, and package handling errors; execute standard work audits and elevate systemic quality issues with root cause data
• Communication & Escalation: Provide real-time shift updates to Site Leader, elevate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand-ups and shift handoff reviews
• Metrics Ownership: Track and act on real-time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

BASIC QUALIFICATIONS

• - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• - Speak, write, and read fluently in Portuguese
• - Experience in a logistics/operations environment
• - Experience in people management
• - Advanced technical degree, or Bachelor's degree

PREFERRED QUALIFICATIONS

• - Experience with performance metrics and process improvement and Lean techniques
• - Experience in Business English skills, both verbal and written

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