Fc Area Manager, Inbound - Centro De Distribuição (Fulfillment & Operations)

Amazon; Betim; On-site; BRL 180,000 - 300,000; Full time

Job summary

Amazon Inc. in Brazil seeks an Inbound Area Manager to lead all inbound operations in the fulfillment center, ensuring smooth intake, receipt, and storage while coordinating across Inbound Dock, Receive, Stow, Inbound Transshipment, and Replenishment.

You will supervise hourly teams, drive performance metrics, Kaizen participation, and coaching; the role requires flexibility, weekend/holiday coverage, and a bachelor\'s or advanced technical degree.

Qualifications

• Bachelor's degree or advanced technical degree.
• Experience in people management.
• Lean techniques and performance metrics experience.

Responsibilities

• Oversee inbound processes from Dock to Replenishment to ensure accurate intake.
• Lead teams across Inbound Dock, Receive, Stow, Inbound Transshipment, and Replenishment.
• Monitor IPT and ensure compliance with metrics like New Vendor Freight Assignments and forecasted backlog.
• Apply FIFO principles to meet operational metrics.
• Coordinate dock operations and Ensure SLA adherence for Receive.

Skills

People management

Lean methodologies

Performance metrics

Education

Bachelor's degree or Advanced technical degree

Job description

The Inbound Area Manager is responsible for leading and managing all inbound operations within an Amazon Fulfillment Center, ensuring inventory flows efficiently from arrival through to storage. This role oversees the critical processes that bring units to prime bins in the FC, managing teams across Inbound Dock, Receive, Stow, Inbound Transshipment, and Replenishment operations.

Key job responsibilities

• Oversee all processes that bring units to prime bins in the FC, ensuring items are accounted for both physically and virtually in the system
• Manage the main inbound processes: Inbound Dock, Receive, Stow, Inbound Transshipment, and Replenishment
• Track IPT (Inbound Planning Tool) daily to ensure metrics like New Vendor Freight Assignments, New Transfer-In, Beginning Backlog, and Forecasted Days of End Freight Backlog are in compliance
• Follow FIFO (First In First Out) principles to ensure compliance with operational metrics
• Coordinate dock operations including appointment check-ins, temperature checks for chilled/frozen inventory, and adherence to Receive Service Level Agreements (SLA)

A day in the life

• Prepare and complete AM Checklist with necessary information
• Conduct morning walks of the receive dock to identify area readiness issues
• Coordinate with Receive Process Assistants to plan for the day during pre-shift meetings
• Coordinate labor moves and labor sharing with other departments
• Monitor plan continuously and develop alternative solutions based on available freight
• Engage associates whose performance is not meeting expectations
• Coordinate with Operations Manager on initial planning for the next day
• Monitor performance hourly and make adjustments to the daily plan

About the team

• Lead and supervise teams of hourly associates across inbound operations
• Conduct shift planning and forecasting, assign and direct work
• Manage quality metrics and performance for the shift in partnership with Process Assistants
• Drive process improvements and develop team members' ability to keep pace with rapid growth
• Conduct performance 1:1s, behavioral coaching, and individual development plans
• Represent the Voice of the Customer during Gemba walks and participate in Kaizen events

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts
• Bachelor's degree, or Advanced technical degree
• Experience in people management and team development

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.