Area Manager, Sub Same Day Operations

Amazon Inc.; Osasco; In loco; BRL 150.000 - 210.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. is seeking an Operations Area Manager in the São Paulo metro region to lead a defined area within SSD fulfillment. You will supervise frontline associates across inbound, processing, sortation, or dispatch, ensuring fast delivery promises and high safety, quality, and productivity.

You will own scheduling, labor allocation, real-time headcount, and coaching, while monitoring area KPIs and driving throughput targets in a fast-paced, time-critical environment.

Competenze

• Experience leading teams of 15-50+ associates.
• Experience in a logistics/operations environment.
• Willing to work flexible shifts, including nights and weekends.

Mansioni

• Directly manage frontline associates across inbound, processing, sortation, or dispatch to meet delivery goals.
• Own safety, quality, productivity, and associate engagement for the area.
• Manage real-time headcount, scheduling, and labor allocation with coaching and attendance management.
• Track area KPIs and contribute to daily performance narratives and weekly reviews.

Conoscenze

People management

Logistics/operations

Lean techniques

Performance metrics

Process improvement

Business English

Formazione

Bachelor's degree

Advanced technical degree

Descrizione del lavoro

We are seeking a hands‑on and results‑driven Operations Area Manager to lead a functional area within one of our Sub Same Day (SSD) fulfillment nodes in the São Paulo metro region. This role is responsible for managing frontline associates and process assistants across one or more operational areas — including inbound, processing, sortation, or dispatch — ensuring fast delivery promises across multiple daily dispatch cycles. The Area Manager will directly own safety, quality, productivity, and associate engagement for their area, executing with speed and precision in a time‑critical environment.
Key job responsibilities
People Leadership: Directly manage a team of 15-50+ associates; own daily scheduling, labor allocation, real‑time headcount adjustments, coaching, performance feedback, and attendance management
Productivity & Throughput: Drive area‑level throughput targets (bags/minute, units/hour), manage real‑time labor moves to balance flow, minimize idle time, and achieve TPH (throughput per hour) and pack station utilization goals
Quality Execution: Monitor and reduce area‑level defects including mis‑sorts, mis‑scans, and package handling errors; execute standard work audits and elevate systemic quality issues with root cause data
Communication & Escalation: Provide real‑time shift updates to Site Leader, elevate labor gaps, flow imbalances, and equipment issues promptly; participate in daily stand‑ups and shift handoff reviews
Metrics Ownership: Track and act on real‑time area KPIs (throughput, labor utilization, defect rates, cycle readiness); contribute to daily performance narratives and weekly operational reviews

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Advanced technical degree, or Bachelor's degree
• Experience in people management
• Experience in a logistics/operations environment

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques
• Experience in Business English skills, both verbal and written

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.