Ops 3PL Manager - DC Manager, BR Ops - FC Region 2

Amazon.com; Cajamar; On-site; BRL 260,000 - 380,000; Full time

Job summary

Amazon is seeking a 3P DC Ops Manager based at our Distribution Center. You will own all services provided by third-party logistics partners within the warehouse environment and ensure compliance with the service agreement.

You will report to the 3P FC Sr Manager and drive continuous improvement in safety, quality, productivity and customer experience, leading 3PL site managers and coordinating with leaders across the network to meet cost and performance targets.

Qualifications

• Bachelor's degree or equivalent.
• Experience in people management.
• Experience using English communication skills, both written and verbal.
• Experience with performance metrics and Lean techniques.

Responsibilities

• Own and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centers.
• Provide tactical-level and medium-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparation.
• Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives.
• Lead strategic initiatives with total building and network-wide impact.
• Effectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facility.
• Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost‑saving opportunities.
• Establish clear objectives and metrics for safety, quality, productivity, and customer experience.
• Set expectations and goals for 3P leaders in accordance with contractual guidelines.
• Measure performance, provide constructive feedback, and hold leaders accountable for results.
• Mentor and develop leaders and staff to build organizational capability and ensure long‑term success.

Skills

People management

English communication

Lean techniques

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an 3P DC Ops Manager to be based at our Distribution Center. The 3P DC Ops Manager will have complete responsibility for all services provided by third-party logistics partners within the warehouse environment.

Reporting directly to the 3P FC Sr Manager, you will be responsible for ensuring full compliance with the current service agreement. Your role will focus on continuously improving functionality and service levels to exceed productivity goals and deliver on our customer promises, driving the partner to achieve excellence.

Key job responsibilities

• Own and deliver the operational budget for the functional area, encompassing safety, productivity, financial planning, labor planning, and operational goals for third-party fulfillment centers
• Provide tatical-level and medium-term planning (3, 6, and 12 months ahead), including financial forecasting, rate card projections, and peak season preparation
• Drive continuous improvement projects in partnership with 3PL providers to optimize operations and enhance productivity, meeting and exceeding business objectives
• Lead strategic initiatives with total building and network-wide impact
• Effectively leverage 3P Site Managers to solicit ideas and understand operational challenges within the facility
• Network with leaders across the organization to share process improvements, drive operational efficiencies, and identify cost‑saving opportunities
• Establish clear objectives and metrics for safety, quality, productivity, and customer experience
• Set expectations and goals for 3P leaders in accordance with contractual guidelines
• Measure performance, provide constructive feedback, and hold leaders accountable for results
• Mentor and develop leaders and staff to build organizational capability and ensure long‑term success

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in people management
• Bachelor's degree or equivalent
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.