Operations Manager - Sorting Center, ATS

Amazon.com; Cajamar; In loco; BRL 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. in Brazil is looking for an Operations Manager - Sorting Center, ATS to lead a team of sub-area managers and drive budgetary and people development objectives.

You will oversee all operations and partner with Delivery Stations, Fulfillment Centers, Safety, Loss Prevention, and Middle Mile teams to deliver strong results. The role emphasizes Lean process improvements, safety and quality, and broad stakeholder management across the network.

Competenze

• Experience in logistics/operations environments and in people management.
• Business English skills, verbal and written.

Mansioni

• Drive quality initiatives, process improvements, and Lean strategies to enhance operational efficiency and meet goals.
• Oversee safety, quality, performance, and customer experience across Inbound, Processing, or Outbound operations.
• Define expectations for Operations and Area Managers and measure performance.
• Leverage leaders to translate ideas into actionable improvement plans.
• Share best practices across departments, shifts, and the network.
• Collaborate with HR, Finance, Facilities, Safety, IT, and other Senior Ops Managers for resources.

Conoscenze

Business English

Logistics/Operations experience

People management

Formazione

Bachelor's degree or Advanced technical degree

Descrizione del lavoro

Operations Manager - Sorting Center, ATS

Our Operations Manager in a Sorting Center is responsible for all budgetary, people development, and operational objectives. The Site Leader oversees all aspects of operations and functions at the site.

Key responsibilities include managing and leading a team of sub-area managers, coaching and mentoring them to meet performance objectives, fostering positive employee relations, and developing leadership talent within the Sorting Center. Additionally, the role ensures effective stakeholder management across Delivery Stations, Fulfillment Centers, Safety, Loss Prevention, and Middle Mile teams.

Key job responsibilities

• Drive quality initiatives, process improvements, and Lean strategies to enhance operational efficiency and ensure the Sorting Center meets and exceeds business goals;
• Oversee the overall safety, quality, performance, and customer experience across Inbound, Processing, or Outbound operations;
• Define and clarify requirements and expectations for Operations and Area Managers, measuring their performance, providing feedback, and holding them accountable for their departments' results;
• Leverage Operations and Area Managers by sourcing and nurturing ideas, translating them into actionable improvement plans for the functional area;
• Proactively ensure best practices are shared across departments, shifts, and the broader network;
• Collaborate closely with support teams (HR, Finance, Facilities, Safety, IT, and other Senior Operations Managers) to secure resources for projects and initiatives while also providing support for cross-functional initiatives.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in Business English skills, both verbal and written
• Experience in a logistics/operations environment
• Bachelor's degree, or Advanced technical degree
• Experience in people management

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.