Area Manager, Super Stores Operations

Amazon Logistica Do Brasil; Osasco; On-site; BRL 223,000 - 446,000; Full time

Job summary

Amazon Logistica Do Brasil seeks an experienced Site Leader to manage São Paulo metro region operations, ensuring end-to-end performance from inbound receipt to last-mile dispatch. You will own safety, quality, productivity and cost across multiple daily dispatch cycles, driving a culture of excellence and continuous improvement.

You will lead a team of blue badges and associates, drive hiring, onboarding, and performance management, and partner with Transportation and FC teams to optimize

Qualifications

• Experience leading teams in a fast-paced logistics environment.
• Willingness to work weekends, nights and holidays.
• Experience in logistics/operations and process improvement is a plus.

Responsibilities

• Own safety culture and drive zero-incident mindset.
• Manage inbound, processing, sortation, and dispatch across 5+ daily cycles.
• Lead, develop, and coach a team of associates; manage hiring and performance.
• Drive labor efficiency, headcount planning, overtime and cost per package.
• Own package handling quality and drive corrective actions for defects.
• Coordinate with Transportation, Last Mile and FC teams to ensure smooth operations.
• Monitor real-time dashboards and report KPIs to senior leadership.

Skills

People leadership

Flexible schedule

Logistics/operations experience

Education

Bachelor's degree or advanced technical degree

Job description

We are seeking an experienced and results-driven Site Leader to manage Super Stores operations in the São Paulo metro region (ABC). This role is responsible for end-to-end operational performance under the roof — from inbound transfer receipt from feeder FCs through processing, sortation, and dispatch to last mile — ensuring delivery promises of 3 hours or less are consistently met. The Site Leader will own safety, quality, productivity, and cost performance across multiple dispatch cycles daily, driving a culture of operational excellence and continuous improvement.

Key job responsibilities

• Safety & Compliance: Own site safety culture, drive zero-incident mindset, ensure compliance with all local labor laws and Amazon safety standards;
• Operational Performance: Manage inbound receipt, processing, sortation, and dispatch operations across 5+ daily dispatch cycles, ensuring on-time readiness (OTR)
• People Leadership: Lead, develop, and engage a team of blue badges and associates; own hiring, onboarding, performance management, coaching, and shift scheduling
• Cost & Productivity: Drive labor efficiency targets (throughput per hour, bags/minute), manage headcount planning, overtime utilization, and variable cost per package; identify and implement productivity improvement initiatives
• Quality & Defect Management: Own package handling quality, minimize mis-sorts, mis-routes, and damage rates; drive root cause analysis and implement corrective/preventive actions for defects impacting delivery success
• Stakeholder Coordination: Partner with Transportation, Last Mile, and upstream FC teams to manage inbound flow, dispatch readiness, and route planning; escalat systemic issues with clear
• Metrics & Reporting: Monitor real-time operational dashboards, track KPIs (OTR, throughput, labor utilization, defect rates), and provide daily/weekly performance narratives to senior leadership

BASIC QUALIFICATIONS

• Experience in managing teams
• Work flexible schedule including weekends, nights, and holidays
• Experience in a logistics/operations environment
• Bachelor's degree, or Advanced technical degree

PREFERRED QUALIFICATIONS

• Experience with performance metrics and process improvement and Lean techniques

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