Líder De Turno (Shift Manager), Ats

Amazon Logistica Do Brasil; Cabo de Santo Agostinho; On-site; BRL 60,000 - 90,000; Full time

Job summary

Amazon Logistica Do Brasil is seeking an ATS Sorting Center Shift Manager to lead daily sortation operations, oversee staff, and uphold safety within a Brazil-based sorting center. You will coordinate with site leadership to optimize workflow and drive performance across the shift.

Responsibilities include managing supervisors and operators, enforcing safety protocols, tracking KPIs, implementing new technologies, coaching the team, and maintaining thorough shift documentation.

Qualifications

• Flexible schedule including weekends, nights, and holidays.
• Experience managing people in a logistics/operations setting.
• Business English skills (verbal and written)

Responsibilities

• Oversee the execution of all sortation activities during the assigned shift.
• Manage the shift's workforce including supervisors, equipment operators, and support personnel.
• Enforce safety protocols including PPE usage and equipment operation.
• Monitor KPIs such as throughput, quality, and safety incidents.
• Collaborate with Site Manager, Capacity Planner, and cross-functional teams to address challenges.
• Lead the implementation of new technologies and automation within the shift.
• Provide coaching, training, and development to shift personnel.
• Escalate critical issues to the Site Manager with solutions.
• Maintain documentation of shift performance, labor deployment, productivity, and incidents.
• Serve as a subject matter expert and representative of shift operations for continuous improvement.
• Stay informed of industry trends and best practices in sortation operations and workforce management.

Skills

People management

Logistics/operations experience

Business English

Education

Bachelor's degree or equivalent

Job description

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes, safety protocols, and workforce management to ensure the efficient, reliable, and safe execution of sorting activities throughout the shift. The Shift Manager will collaborate with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.

Key job responsibilities

• Oversee the execution of all sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, in alignment with the Sorting Center's operational strategy;
• Manage the shift's workforce, including supervisors, equipment operators, and support personnel, ensuring appropriate staffing levels, task assignments, and performance monitoring;
• Implement and enforce safety protocols, including the use of personal protective equipment, operation of material handling equipment, and adherence to established procedures;
• Monitor and analyze key performance indicators during the shift, such as sortation throughput, quality metrics, and safety incidents, to identify opportunities for process improvements and operational efficiencies;
• Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact the shift's performance;
• Lead the implementation of new technologies, automation solutions, and operational best practices within the shift, ensuring seamless integration and employee buy-in;
• Provide ongoing coaching, training, and development to the shift's personnel, fostering a culture of continuous learning, safety, and employee engagement;
• Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
• Maintain accurate and timely documentation of the shift's performance, including labor deployment, productivity metrics, and incident reports;
• Serve as a subject matter expert and representative of the shift's operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
• Stay informed of industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance the shift's performance.

BASIC QUALIFICATIONS

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience managing people
• Experience in a logistics/operations environment

PREFERRED QUALIFICATIONS

• Experience in Business English skills, both verbal and written

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