Office IT Support Specialist

Lalamove; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-growing logistics technology company in São Paulo is seeking a Local Office IT Support person. You will be responsible for maintaining office workstations, handling IT procurement processes, and ensuring smooth operation of office AV and networking systems. The ideal candidate has a degree in Information Technology, experience in technical support, and is passionate about tech infrastructure. Join a dynamic team where your contributions will make a significant impact on our operations.

Qualificações

• 2 - 3 years of solid experience in IT Technical Support, System Administration.
• Advanced English proficiency required.
• Experience in Google WorkSpace is an advantage.

Responsabilidades

• Maintain and support office User's Workstation and various Office IT Equipment.
• Handle Procurement process for IT Equipment.
• Coordinate and maintain office Meeting Rooms VC and AV System Setup.
• Troubleshoot Office Structured Cabling System.

Conhecimentos

IT Technical Support

System Administration

Networking

Procurement Procedure

Cloud and On-Premise Systems

AV VC System Troubleshooting

Google WorkSpace

MacOS/Windows Installation

Formação académica

Degree in Information Technology or related disciplines

CCNA/CCNP/MCSE/MCP/MCITP certification

Descrição da oferta de emprego

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Are now looking for a Local Office IT Support person to help us with IT System Support across our offices locally. This function helps us bring our IT systems standardization to the next level. We’re a young and modern tech company where most of our work is conducted via Cloud-based. We’re hoping you’re a person who finds this an interesting challenge rather than a troublesome fact!

You will be part of the Office IT Infrastructure Project team here at Lalamove where our end-to-end goal is to deliver the best experience working here from a tooling perspective, as well as making sure that Lalamove stuff actually works and is secure. So, whilst you’d suggest your own decisions, process, and implementation within the Office IT space, there’s still access to help within everything from User Workstation Hardware, Telecom ISP Service, Cloud/IP PABX, Networking, AV VC System, Security System, UPS System as well as IT facility coordination and daily System Administration

What you’ll do

• Maintain and support office User's Workstation (PC/Laptop) and various Office IT Equipment life-cycle and availability
• Handle Procurement process for IT Equipment / Project-based on ISO Audit Standard
• Coordinate and maintain office Meeting Rooms VC and AV System Setup
• Coordinate with Telecom Service (ISP) Vendors to ensure Offices Telco Circuits availability (Internet, IDAP, ISDN, PSTN or etc)
• Coordinate and troubleshoot for Office Structured Cabling System
• Maintaining Office Network Connectivity and coordinating with the Network team for Network Infrastructure Design and Build Troubleshooting, and Maintenance (WAN, Firewall, L3/L2 LAN, WiFi System …)
• Maintaining UPS System Operation
• Daily System Administration and support (Accounts creation, termination, etc...)
• Documentation (Inventory, IT Drawings, IT-related documentation)
• Troubleshooting for IT Equipment and inquiries of users
• Communication with IT Vendors in various categories

• Who is passionate about Start-up company and tech infrastructure.
• Innovator, Executor in IT infrastructure project for business growth.

What you’ll need

• Degree or certificate holder in Information Technology or related disciplines
• Qualification in CCNA, CCNP, MCSE, MCP, and MCITP… is an advantage
• Experienced in Procurement Procedure for IT Equipment and vendors / ISP communication
• Experienced in Google WorkSpace is an advantage
• 2 - 3 years of solid experience in IT Technical Support, System Administration
• Experienced and knowledgeable in Networking (Firewall, Core/Access Switching, etc…), On Perm / Cloudbase Server and IP/Cloud PABX System Concept, Connection, and Installation
• Solid experience in AV VC System Concept, Design, and Technical Troubleshooting
• Experience in MacOS/Windows Installation, Administration, and maintenance
• Basic knowledge of IT Server/Comms Room Infrastructure and Structured Cabling System
• Basic understanding of ITIL
• Advanced English
• Independent, self-motivated, well organized, and able to work under pressure

What we seek

• Who is passionate about Start-up company and tech infrastructure.
• Innovator, Executor in IT infrastructure project for business growth.