Mobile Device Support Specialist

Bebeetechnicalsupport; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology support company in Brazil is seeking a Mobility Care Associate to provide customer and technical assistance related to mobile devices. The role requires strong analytical and problem-solving skills, along with native-level proficiency in English. The successful candidate will work independently, managing their own schedule while delivering high-quality support. This full-time position involves regular management check-ins to align with company objectives and expectations, fostering an efficient and productive work environment.

Responsabilidades

• Provide customer and technical assistance for mobile device systems.
• Respond to inquiries in a timely and professional manner.
• Diagnose and resolve technical issues.
• Guide employees on the use of specific websites and tools.
• Work independently managing own schedule.

Conhecimentos

Native-level proficiency in English

Excellent communication skills

Strong analytical and problem-solving skills

Ability to multitask

Ability to prioritize tasks

Descrição da oferta de emprego

Job Description

The Mobility Care Associate role entails providing customer and technical assistance and support related to mobile device systems, hardware, software, processes, and client procedures. This position requires strong communication skills, both verbal and written, as well as the ability to multitask and manage a large volume of tasks.

The successful candidate will be able to respond to inquiries in a timely and professional manner, diagnose and resolve technical issues, and provide guidance to employees on proper use of specific websites and tools. As a freelancer, the associate will work independently and manage their own schedule, maintaining a high level of productivity and efficiency while working remotely. The ideal candidate will have native‑level proficiency in English, excellent communication skills, and the ability to work effectively with minimal supervision.

They will possess strong analytical and problem‑solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Required Skills and Qualifications

• Native‑level proficiency in English
• Excellent communication skills (verbal and written)
• Able to multitask and manage a large volume of tasks
• Strong analytical and problem‑solving skills
• Prioritize tasks and manage multiple projects simultaneously

Benefits

• This is a full‑time contract position with a set schedule of 40 hours per week.

Others

• The associate will work remotely, requiring a quiet and dedicated workspace.

Regular check‑ins with management will ensure alignment with company objectives and expectations.