Middleware Technical Account Manager

Red Hat Software; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading software solutions company is seeking an experienced Middleware technical account manager to guide customers in Brasília. You will develop relationships with stakeholders, provide recommendations for adopting technologies, and lead technical reviews. This role requires over 5 years of Java development experience and hands-on expertise with middleware technologies like Red Hat JBoss EAP. Strong communication skills and a relevant Bachelor's degree are essential for ensuring customer satisfaction and success.

Qualificações

• 5+ years of professional Java coding and development experience.
• Hands-on experience with middleware technologies like Red Hat JBoss EAP and Kafka.
• Outstanding written and verbal communications skills.

Responsabilidades

• Develop relationships with key stakeholders and guide customer's implementation.
• Help customers achieve goals through recommendations for Red Hat technologies.
• Collaborate with internal teams to enhance customer satisfaction.

Conhecimentos

Java development

Middleware technologies

Communication skills

Customer relationship management

Technical problem-solving

Formação académica

Bachelor's degree in computer science or engineering

Ferramentas

Red Hat JBoss EAP

Kafka

API Management

Red Hat OpenShift

Descrição da oferta de emprego

About the job

The Red Hat services team is looking for an experienced software engineer to join us as a Red Hat Middleware technical account manager in Brasilia.

In this role, you will provide architectural guidance and implementation consulting to customers for the Red Hat Middleware solutions portfolio.

You will act proactively, with a critical eye on the customer environment providing information and insights to facilitate the adoption of the technologies, keeping the environment supported, understanding customer objectives and priorities increasing customer loyalty, understanding IT infrastructure, internal processes and business needs, facilitating collaboration with other vendors and advocating for customers.

What you will do

• Develop relationships with key business and IT stakeholders and become a guide on a customer's implementation by understanding their top business goals and priorities.
• Help customers achieve their business goals and outcomes by providing recommendations that will benefit customers' ongoing usage of Red Hat's technologies.
• Attain Trusted Advisor status with both key business and technical decision makers.
• Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specific to customers' business needs.
• In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Red Hat adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.
• Proactive liaison and focal point into Red Hat Technology and Product teams and Technical Support Team, to address product feature / technical hurdles.
• Provide proactive Communications in the event of a service degradation or disruption.
• Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.
• Provide executive level summary status reports both internally and to the customer for all high severity cases.
• Collaborate with internal teams to improve customer satisfaction and reduce renewal risk.
• Foster existing unused product capabilities / functionality that could help customer's business.
• Serve as the customer advocate within Red Hat- Travel regionally to visit customers occasionally

What you will bring

• 5+ years of professional Java coding and development experience-
• Hands‑on experience with middleware technologies like Red Hat JBoss EAP, Kafka, API Management, Quarkus, Red Hat Single Sign On and Red Hat OpenShift- Hands‑on experience with messaging and streaming platforms- Experience in a support, development, engineering, or quality assurance organization- Ability to take ownership of issues while maintaining a high level of detail- Outstanding written and verbal communications skills- Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support- Knowledge of JEE platform and experience working on large-scale enterprise Java projects is preferred- Experience with business logic and Platform‑as‑a‑Service (PaaS) cloud solutions would be a huge plus- Bachelor's degree in a technology‑related discipline (computer science or engineering is preferred)

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