Key Account Manager

Pentasia; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A well-known Brazilian gambling operator is seeking a motivated VIP Account Manager to manage and grow the VIP customer segment. The ideal candidate should have experience in account management, preferably within the betting or online gaming industry. Responsibilities include building client relationships, executing engagement strategies, and monitoring performance metrics. This is an excellent opportunity for growth in VIP management alongside experienced professionals, offering flexible hours and valuable experience.

Qualificações

• Experience in account management or customer service in the online gaming industry.
• Strong interpersonal and communication skills are essential.
• Basic knowledge of sports betting and online casino market is a plus.

Responsabilidades

• Identify and onboard new VIP clients.
• Manage VIP client relationships for high satisfaction.
• Execute engagement strategies to increase player loyalty.
• Work with senior members to design VIP incentives.
• Monitor key performance metrics for VIP accounts.
• Prepare reports on VIP performance and account development.
• Ensure compliance with responsible gaming policies.

Conhecimentos

Account management

Customer service

Strong interpersonal skills

Data analysis

Communication skills

Knowledge of sports betting

Proficiency in MS Office

Proficiency in CRM tools

Descrição da oferta de emprego

Job Title : VIP Account Manager Location : Brazil - Remote

• Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE

Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.

This role will focus on building strong client relationships, supporting engagement strategies, and helping improve the overall VIP experience. It’s a great opportunity for someone with account management experience who wants to develop their skills in a dynamic industry.

Key Responsibilities

• Assist in identifying and onboarding new VIP clients through prospecting and networking.
• Support the management of VIP client relationships, ensuring high levels of satisfaction.
• Help execute engagement and retention strategies to increase player loyalty.
• Work closely with senior team members to design and implement and improve VIP incentives, promotions, and personalized offers.
• Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime value (LTV).
• Assist in preparing reports on VIP performance and account development.
• Ensure compliance with responsible gaming and company policies.

Skills & Qualifications

• Experience in account management, sales, or customer service, preferably in the betting or online gaming industry.
• A wallet or existing player base would be incredibly valuable and sought after.
• Strong interpersonal and communication skills to build client relationships.
• Basic knowledge of sports betting and online casino market is a plus.
• Comfortable working with data and reports to understand customer behavior.
• Proficiency in MS Office and CRM tools.

Ability to work flexible hours when needed.

This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from experienced professionals in the field and business.