Sales Operations Analyst – Mid-Level

Jobtailor; São Paulo; Híbrido; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is hiring for a Sales Operations Lead in São Paulo. You will manage requests, define processes, and ensure data accuracy while collaborating with the Sales team on planning and ROI optimization.

You will handle SaaS license requests, renewals, and billing adjustments, while supporting customers on contracts and billing dates. CRM upkeep and contract lifecycle tracking are essential components of the role.

Qualificações

• Bachelor’s degree in Business Administration, Sales Management, or related field.
• Experience in Sales Operations and customer service.
• Analytical, negotiating, and highly organized; hybrid work readiness.

Responsabilidades

• Manage Sales Operations requests with process definition, data accuracy and information control.
• Partner with Sales on planning, execution, targets and ROI optimization.
• Oversee SaaS license requests, upgrades, and renewals; handle billing queries.
• Support customers on contracts, billing and renewal dates; ensure compliance.
• Analyze active SaaS contracts for efficiency; update CRM records.
• Administer renewals reports (Microsoft CSP and Google) and monitor auto-renewals.
• Notify customers of billing adjustments and track contract lifecycles.
• Audit dashboards and align active licenses with billed quantities.
• Assist Sales in preparing Microsoft EA-related contracts; track anniversaries and installments.
• Document processes and organize department documents.

Conhecimentos

Sales Operations Management

Contract Lifecycle Tracking

Data Analysis

Customer Service

SaaS Compliance

Billing Adjustments

Formação académica

Bachelor’s degree in Business Administration

Sales Management

Project Management

Ferramentas

CRM Software

Microsoft CSP

Google Licensing

AWS

Descrição da oferta de emprego

• Manage Sales Operations requests, ensuring process definition, data accuracy, and information control
• Partner with the Sales team on sales planning and execution, target achievement, and ROI optimization
• Manage and respond to SaaS-related requests, including additional license requests, license removals, and upgrades
• Support customers and answer questions about contracts, billing, and renewal dates
• Analyze active SaaS contracts to ensure compliance and operational efficiency
• Update and manage CRM records
• Administer the SaaS renewals report (Microsoft CSP and Google), monitoring renewal dates and tracking automatic renewals
• Notify customers and make billing adjustments when necessary
• Audit CSP and Google dashboards, ensuring alignment between active licenses and billed quantities
• Support the Sales team in preparing contracts and orders for Microsoft Enterprise agreements (EA, EAS, SCE, and EES)
• Track the entire contract lifecycle, including anniversaries, installments, reservations, reconciliations, and support requests
• Document department processes and organize documents

Requirements

• Bachelor’s degree in Business Administration, Sales Management, Project Management, or a related field
• Experience in Sales Operations and customer service
• Analytical skills, negotiation abilities, and strong organizational skills
• Availability to work in a hybrid model and visit customers when necessary
• Knowledge of AWS and Microsoft Licensing is a plus
• Intermediate English is a plus

Core Competencies

Demonstrates expertise in Sales Operations management, including process definition, data accuracy, and compliance analysis. Proficient in contract lifecycle tracking and customer support, with a focus on SaaS-related requests and billing adjustments.

Highest-signal resume keywords

• Sales Operations Management
• Contract Lifecycle Tracking
• Data Analysis
• Customer Service
• SaaS Compliance

Hard Skills

• Sales Planning
• Data Accuracy
• Contract Management
• CRM Management
• Billing Adjustments
• SaaS License Management
• Analytical Skills
• Negotiation Abilities
• Process Definition
• Operational Efficiency

Soft Skills

• Organizational Skills

Industry Keywords

• Sales Management
• Project Management
• Customer Support
• SaaS
• Contract Compliance

Tools & Technologies

• Microsoft CSP
• Google Licensing
• CRM Software
• AWS