Inside Sales Representative

ZIM Integrated Shipping Services Ltd.; Sales; On-site; BRL 60,000 - 100,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in São Paulo, Brazil seeks an Inside Sales Representative to drive profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business.

The role blends account management and sales development, expanding existing customer support while identifying and converting new opportunities. The candidate will manage the full sales cycle, collaborate across teams, and use best-practice sales tools to meet customer needs and

Qualifications

• Bachelor's degree or equivalent in a related field is preferred.
• Experience in sales or marketing, ideally in shipping/logistics.
• Familiarity with CRM platforms is advantageous.
• Proficient with MS Office.
• Excellent command of English (spoken, reading, writing).

Responsibilities

• Manage the sales cycle for assigned customers from lead to close.
• Handle rate requests and sales administration duties independently.
• Identify and pursue cross-selling opportunities.
• Maintain regular phone and email contact to drive engagement.
• Collaborate with teams to resolve customer issues and improve service.
• Share sales materials and market updates with customers and prospects.
• Analyze customer potential and growth opportunities.
• Assess market trends, customer needs, and contract terms.
• Coordinate with trade and cross-functional teams on market intelligence.

Skills

Account management

Sales development

Cross-selling

Customer engagement

Communication

Education

Bachelor's degree in Business Management/Marketing/Logistics

Tools

CRM platforms

MS Office

Email tools

Job description

Main Purpose of the Role

Driving profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business. This role blends account management and sales development - expanding existing customer support while actively identifying and converting new opportunities. The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and support ZIM’s commercial goals.

Main Tasks

• Manage the sales cycle for assigned customers, from lead qualification to deal closure
• Self-sufficient with respect to rate requests and sales administrative duties
• Identify and pursue opportunities for cross-selling
• Maintain consistent phone & email contact with customers to drive engagement and satisfaction
• Collaborate to solve customer issues and enhance service quality
• Share sales materials and market updates with customers & prospects
• Analyze customer potential and identify growth opportunities
• Assess market trends, customer needs, contract terms and rates, and competitor offerings
• Communicate closely with trade and cross-functional teams on market intelligence, service updates, customer challenges and opportunities
• Follow and use sales best practice and tools
• Assist in development of strategic and tactic sales plans to accommodate personal and corporate goals
• Monitor and report sales goals/targets/KPIs in line with company’s objectives

Requirements

• Academic education: College degree in Business Management/Marketing/Logistics - preferred
• Experience in sales or marketing, preferably within the shipping/logistics industry
• Experience using CRM platforms - preferred
• Proficient in MS Office
• Excellent command of English (speaking, reading and writing)

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.