Booking Desk Representative

ZIM Integrated Shipping Services Ltd.; Santos; Hybrid; BRL 60,000 - 90,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. is seeking a Booking Desk Representative in the Santos/São Paulo area to process and manage bookings across cargo types using INTTRA and MyZIM. You will ensure accuracy and alignment with KPIs while coordinating with overseas offices.

You will provide frontline CS support by email and phone, track cargo readiness and deadlines, and handle LAR requests through the pre-shipment phase. Fluency in English is required.

Qualifications

• Degree in Trade International business, or related areas.
• Upper intermediate to advanced English level.

Responsibilities

• Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM).
• Provide customer service and support via email and telephone for CS matters and sales leads from overseas offices.
• Monitor cargo readiness, deadlines, container status, and VGMs; manage deadlines to minimize rollovers and ensure shipment readiness.
• Handle LAR requests and support the pre-shipment process.

Skills

English proficiency

Education

Degree in International Trade or related field

Job description

We are seeking for a Booking Desk Representative who will handle with:

• Receive, analyze, process, confirm, adjust, and cancel bookings via platforms/EDI (e.g., INTTRA, MyZIM), covering general cargo, IMO, reefer, OOG, etc., in line with established KPIs.
• Provide customer service and support via email (ZRM) and telephone, mainly regarding Customer Service (CS) matters, as well as handling Sales Leads received from overseas offices.
• Monitor cargo readiness, deadlines, container status, and VGMs, proactively managing deadlines to minimize cargo rollovers and ensure shipment readiness.
• Handle LAR requests and provide general customer support throughout the pre-shipment process.

Requirements

• Degree in Trade International business, or related areas
• Upper intermediate to advanced English level

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.