Senior Executive - E/BL Pre Sales Specialist

ZIM Integrated Shipping Services Ltd.; Sales; Presencial; BRL 60 000 - 120 000; Tempo integral

Resumo da oferta

ZIM Integrated Shipping Services Ltd. is seeking an E/BL Pre-Sales Specialist in São Paulo to engage e/BL shippers and consignees, onboard new clients, and ensure successful activation processes.

You will coordinate with customers and internal teams to implement the ZIM e/BL solution across routes. The role requires strong English communication, 1–5 years in shipping or sales, and a solid grasp of technical support.

Qualificações

• Excellent communication in English / Local languages.
• Minimum Graduate.
• Proven experience in sales.
• Good understanding of technical support.
• 1-5 years of shipping experience.

Responsabilidades

• On-board consignees and discuss the ZIM e/BL solution.
• Approach shippers and consignees to promote e/BL.
• Update relevant parties with onboarding progress.
• Provide support and escalate issues to appropriate teams.
• Monitor customer performance and ensure tracking/reporting compliance.

Conhecimentos

English communication

Local languages

Sales experience

Technical support understanding

Shipping experience

Formação académica

Bachelor degree

Descrição da oferta de emprego

We are looking for a E/BL Pre-Sales Specialist that will handle the following :

• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• Approach e/BL shippers and discuss with them potential consignees
• Approach agreed consignees and discuss with them the ZIM e/BL solution
• On-board consignees by way of explaining the benefits, support their registration and the basic installations as required.
• Make sure all parties V-Cards are updated/exchanged between all relevant parties
• Work with the customers on applying the e/BL to all possible routes
• On-board consignees by way of support to their registration and activation processes and the basic installations as required.
• Make sure all parties V-Cards are updated
• Update ZIM IT and Customer services on new onboardings
• Provide support where needed to the customer
• Escalate to ZIM and WAVE where needed
• Adopt client complaints and follow up the resolution
• Solve ad-hoc problems/transfer service issues to relevant department
• Monitor customer performance
• Comply with tracking and reporting requirements

Requirements

You will need to have :

• Excellent Communication in English / Local Languages
• Minimum Graduate
• Proven experience in sales
• Good understanding of technical support
• 1-5 years of Shipping experience

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.