Inside Sales Specialist

ZIM Integrated Shipping Services Ltd.; Sales; On-site; BRL 332,821 - 384,024; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in São Paulo seeks aSales Support professional to assist Account Owners with day-to-day operations, prepare quotations and proposals, and maintain customer communications.

The role focuses on researching customer needs, coordinating with internal departments, and building relationships to unlock new business opportunities. Strong MS Office skills and English proficiency are essential, with Portuguese fluency expected for local market involvement.

Qualifications

• Academic education. Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - Advantage
• Minimum 2 years of proven experience in sales or marketing position
• Working experience in a local FFW / global company / shipping industry - Advantage
• Proficient in MS Office, Excel in particular
• Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)

Responsibilities

• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
• Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)
• Prepare and send approved proposals and contracts
• Support Account Owner in Sales Targets and Booking Forecast processes
• Prepare materials for weekly meetings with Sales Director and the sales team
• Develop relationships with relevant contacts from the customer side
• Assist in solving and follow-up on customer issues and complaints
• Provide customers with administrative information on their account
• Forward and follow-up telephone and email inquiries to other departments within ZIM
• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
• Schedule meetings with existing and potential customers and occasionally join them
• Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly
• Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.
• Identify and reach out to existing customers and prospects when new services / promotions are relevant
• Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners)
• Salary Range: $65,000 - $75,000

Skills

MS Office

Excel

English

Portuguese

Education

Economics / Business Management / Marketing / Logistics

Job description

Main Purpose of the Role:
Support Account Owner efficiently and effectively in day-to-day operations, act as internal point of contact for customers, handle customers’ requests, and manage back office related activities

Main Tasks

• Research and prepare material for customer meetings: past performance and forecast, needs solutions, issues, opportunities, financials, etc.
• Prepare, update and send quotations (including rate requests from other ZIM departments/agencies)
• Prepare and send approved proposals and contracts
• Support Account Owner in Sales Targets and Booking Forecast processes
• Prepare materials for weekly meetings with Sales Director and the sales team
• Develop relationships with relevant contacts from the customer side
• Assist in solving and follow-up on customer issues and complaints
• Provide customers with administrative information on their account
• Forward and follow-up telephone and email inquiries to other departments within ZIM
• Inform customers on changes in different topic such as: rates, schedule, new shipping methods, etc.
• Schedule meetings with existing and potential customers and occasionally join them
• Cargo readiness follow up: perform daily and/or weekly follow up on future bookings under respective AO portfolio to ensure customers are performing as per their forecast and if not, that our systems are updated accordingly
• Compile lists of prospective customers for use as sales leads based on information from ZIM and other websites, external databases, and inquiries, trade shows, aged leads, business directories, etc.
• Identify and reach out to existing customers and prospects when new services / promotions are relevant
• Make outbound lead follow-up calls to potential and existing customers by telephone and e-mail (to qualify leads for Account Owners)
• Salary Range: $65,000 - $75,000

Requirements

• Academic education. Economics/ Business Management/ Marketing/ Logistics/ International Negotiation - Advantage
• Minimum 2 years of proven experience in sales or marketing position
• Working experience in a local FFW / global company / shipping industry - Advantage
• Proficient in MS Office, Excel in particular
• Excellent control of country’s local language. Good control of English language (Speaking, reading and writing)

I agree that you can keep my data for an extended time period so that it will be easier for you to contact me about job opportunities.

Global Sales teams work to fit creative and efficient solutions for ZIM’s customers, varying from huge companies to small businesses, shipping everything from large vehicles to fresh fruit, based on a deep understanding of their unique needs.

Sales work alongside Customer Service and Business Development to create a holistic customer experience.