Implementation Consultant

Hexagon Asset Lifecycle Intelligence; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading asset management solutions provider is seeking an Implementation Consultant to join their ALI Americas group in São Paulo. This role involves client interactions for product installation and training, as well as technical support. Ideal candidates will have a Bachelor's degree in engineering or a related field and experience in software solutions and networking principles. Fluency in English is required, with advanced Spanish as a plus. We value customer satisfaction and team collaboration to enhance client experiences.

Qualificações

• Bachelor's degree in engineering or STEM-based technology-related field.
• Experience in designing, evaluating, advising and implementing software solutions.
• Comfortable with basic and advanced networking principles.
• Experience with installation and configuration of Microsoft SQL.
• Fluent in English, advanced Spanish is a plus.

Responsabilidades

• Install and configure Hexagon products for clients.
• Provide technical support and training for clients.
• Test and troubleshoot installed systems.
• Construct project documentation for assigned projects.
• Work independently and in teams to solve problems.

Conhecimentos

Fluent English

Basic and advanced networking principles

Strong command in Microsoft Office

Designing and implementing software solutions

Project documentation

Customer satisfaction focus

Formação académica

Bachelor's degree in engineering or STEM-based field

Master's degree in a relevant field (preferred)

Ferramentas

Microsoft SQL

Amazon Web Services

Microsoft Azure

Descrição da oferta de emprego

Responsibilities

Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking an

Implementation Consultant within our ALI Americas group.

Although the position is posted in São Paulo, we are flexible on location to hire the best talent across Brazil.

If you are looking for your next professional challenge, this may be your chance!

• Automation Integrity
• ControlWizard
• Cyber Integrity
• PlantState Integrity
• Works with clients to install and configure Hexagon products both onsite and virtual
• Works with clients to execute the project plan - implementing technology, configuring scripts, data collection and processing for the project
• Provides technical support to clients whilst implementing and executing projects
• Conducts training with client on the utilization and administration of Hexagon products
• Constructs and provides project documentation for all assigned projects (i.e., Site Completion & Installation Report, functional requirements, design documents, lessons learned, etc.)
• Tests and troubleshoots functionality of installed systems
• Identifies and documents technical issues to be escalated to product and system integration teams
• Coordinates and submits information to Technical Support in a timely manner for projects
• Maintains a professional demeanor while interfacing with clients
• Provides feedback based on client experiences for product and process improvements
• Works both independent and among teams to solve problems quickly and effectively
• Works closely with the implementation services team, Technical Support teams, and other relevant team-members to complete installation projects successfully
• Completes project related expense reports and timesheets within a required timeframe
• Adheres to Integrity work processes, quality standards, and deliverable templates
• Adheres to Industrial Control System (ICS) cyber-security best practices and industry standards
• May perform various back-office activities to support and strengthen the services group
• May work on pre-sales activities
• Demonstrates an ability to work independently and problem solve implementation and technology roadblocks quickly
• Completes project related expense reports and timesheets within a required timeframe
• Completes frequency-determined activity reports (e.g., daily site reports, weekly status updates), per client expectation(s)
• Perform various back-office activities, such as setting up computers and / or networks.
• Implements policies and best-practices for client installations, including access management, data mapping and transfer, process documentation, testing and troubleshooting, and client training.
• Interfaces with technical-minded employees and project management teams to suggest strategy and efficiency execution plans for implementation services.

Qualifications

• Bachelor's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.) and industry experience
• Experience in designing, evaluating, advising and implementing software solutions
• Experience in working with and configuring Operating Systems (OS) in a server environment
• Experience with basic and advanced networking principles (e.g., IP addressing, network components such as routers, switches etc.)
• Experience in design / create / edit scripts, batch jobs etc.
• Experience of installation and configuration of Microsoft SQL
• Experience in process control and Industrial Control Systems (ICS) equipment
• Comfortable in network protocols such as Telnet, FTP(s) and HTTP(s)
• Comfortable with networking access control (security control)
• Strong command in Microsoft Office products including Word, Excel, PowerPoint and Visio
• Fluent English (including verbal and written)
• Advanced Spanish is a plus

Core Competencies Include

• Focusing on great customer satisfaction
• Demonstrating excellent oral and written communication skills
• Demonstrating an ability to work in a team effectively
• Highly organized with an ability to multi-task
• Quick learner and pays attention to details
• Ensuring operational policies are followed
• Practicing team and individual respect
• Identifying areas for improvement and suggesting opportunities
• Process design
• Providing feedback based on client experiences
• Delivering internal and external training
• Fair knowledge of multiple Hexagon solutions

Industry Requirements and Preferred Certifications

• Master's degree in engineering or STEM-based technology-related field (e.g., Computer Science, Cyber Security, Electrical, Mechanical, Process Technology, etc.)
• Experience in process control and working with ICs technology is preferable
• Experience in cloud-based virtualization (e.g., Amazon Web Services, Microsoft Azure)
• Experience in coaching and mentoring professionals
• Must be able to obtain a Passport and TWIC Card
• Strong knowledge in Purdue Model for Industrial Contr