Head of Customer Experience

VoxFi; Teletrabalho; BRL 160.000 - 200.000; Tempo integral

Resumo da oferta

A leading financial technology company in Brazil is seeking a Head of Customer Experience to lead the customer experience strategy and enhance overall customer engagement. The ideal candidate will analyze customer feedback and collaborate with cross-functional teams, often using digital AI agents. This remote role requires strong analytical skills, a degree in a relevant field, and passion for process automation. Experience with customer engagement strategies is a plus. Working from Recife, you will drive customer satisfaction in a tech-savvy environment.

Qualificações

• Ability to interpret customer insights and trends for strategic improvements.
• Experience in analysis and improvement of business processes.
• Good communication and leadership skills to motivate a remote team.

Responsabilidades

• Lead the customer experience strategy to deliver customer satisfaction.
• Analyze customer feedback to enhance services.
• Develop initiatives for customer engagement.

Conhecimentos

Strong Analytical Skills

Good communication skills

Leadership skills

Experience with AI agents

Formação académica

Bachelor's degree in engineering, economics, business administration or design

Descrição da oferta de emprego

Company Description VoxFi is a Financial platform focused in event contracts, widely know as \"prediction markets\". It will unlock a multibillion-dollar forecasting economy in Brazil and build the category leader for an entire continent.

Role Description

This is a contract and remote role for the Head of Customer Experience. The role involves leading the customer experience strategy to deliver customer satisfaction and analyzing customer feedback to improve services.

You will lead a customer experience initiative within a digital or tech-savvy environment. Consider your team will be mainly formed by digital AI agents, not humans. You must have a passion for digital and process automation. You will also develop initiatives to enhance overall customer engagement and collaborate with cross-functional teams to ensure seamless customer service delivery.

Qualifications

Strong Analytical Skills to interpret customer insights, trends, and feedback to incorporate strategic improvements

Experience with analysis and improvement of business process

Some level of experience or familiarity with AI agents and prompt engineering

Good communication and leadership skills, with the ability to motivate and lead a small and qualified team remotely

Bachelor's degree in any engineering major, economics, business administration or design

Dropouts are welcome, if it was a Top Tier Univesity

Experience with process automation is a plus

Experience in developing and implementing customer engagement strategies is a plus

Head of Customer Experience • Recife, Pernambuco, Brazil