Guest Services Coordinator

Alchemy Global Talent Solutions; Teletrabalho; BRL 156.000 - 209.000; Tempo integral

Resumo da oferta

A global corporate housing provider is seeking a Guest Services Coordinator for a remote role available to candidates in Brazil or Argentina. The candidate will excel in guest services, ensuring all guest needs are met while maintaining high service standards. Key responsibilities include managing guest interactions, resolving issues, preparing reports, and identifying process improvements. Ideal applicants will have experience in customer service, strong communication skills, and be comfortable working in a remote environment.

Qualificações

• Previous experience in guest services, relocation, corporate housing, or hospitality is highly desirable.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Highly organised, self-motivated, and comfortable working remotely.

Responsabilidades

• Act as the primary point of contact for guests throughout their temporary accommodation stay.
• Manage and resolve guest-reported maintenance and service issues promptly.
• Process client extension requests accurately and efficiently.
• Deliver a consistently high level of customer service.
• Assist with the preparation and delivery of monthly guest services reports.
• Identify opportunities for process improvement.
• Issue move-out instructions and extension notices as required.
• Maintain accurate records of in-house guest issues.
• Participate in an out-of-hours emergency phone rota.
• Communicate clearly and empathetically via phone and email.
• Work collaboratively while managing responsibilities independently.

Conhecimentos

Strong communication skills

Customer service experience

Attention to detail

Problem-solving

IT proficiency

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

Overview

We are partnering with a global corporate housing provider to recruit a Guest Services Coordinator for a fully remote position, open to candidates based in Argentina or Brazil.

This full-time role is suited to a service-driven professional with strong communication skills and experience within guest services, relocation, or a fast-paced customer service environment. The successful candidate will support end-to-end guest experiences, ensuring high service standards are maintained at all times.

Responsibilities

• Act as the primary point of contact for guests throughout their temporary accommodation stay.
• Manage and resolve guest-reported maintenance and service issues promptly and professionally.
• Process client extension requests accurately and efficiently.
• Deliver a consistently high level of customer service with strong attention to detail.
• Assist with the preparation and delivery of monthly guest services reports.
• Identify opportunities for process improvement and support implementation initiatives.
• Issue move-out instructions and extension notices as required.
• Maintain accurate and up-to-date records of in-house guest issues within internal systems.
• Participate in an out-of-hours emergency phone rota to manage urgent guest matters.
• Communicate clearly, professionally, and empathetically via phone and email with guests and internal teams.
• Work collaboratively while managing responsibilities independently in a remote setting.

Qualifications

• Previous experience in guest services, relocation, corporate housing, hotel/hospitality or a related customer service role is highly desirable.
• Ability to remain calm and solution-focused in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Strong IT proficiency, particularly Microsoft Word and Excel.
• Professional, customer-focused approach with a commitment to service excellence.
• Highly organised, self-motivated, and comfortable working remotely.