GoHigh Level Specialist

Fabri Holdings; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology firm is seeking a GoHigh Level Specialist to manage and optimize their CRM backend technology and automation. In this critical role, you will ensure system stability and scalability while collaborating with internal teams. Required skills include advanced experience with GoHighLevel CRM, troubleshooting abilities, and strong organizational skills. This role is pivotal for translating business goals into effective technical solutions and supporting sustainable growth.

Qualificações

• Advanced experience with GoHighLevel CRM is essential.
• Must possess advanced English language skills.
• Strong understanding of automation logic and workflows required.
• Experience with CRM architecture, pipelines, and data structure is necessary.
• Ability to troubleshoot technical issues independently is critical.
• Strong documentation and organizational skills are a must.

Responsabilidades

• Own and manage OutfitMD's CRM and automation ecosystem.
• Serve as the primary internal expert for GoHighLevel.
• Support Implementation Support Specialists with backend builds.
• Identify inefficiencies, redundancies, and automation gaps.
• Ensure systems follow best practices for data handling and access control.

Conhecimentos

Advanced experience with GoHighLevel CRM

Advanced English

Strong understanding of automation logic and workflows

Ability to troubleshoot technical issues independently

Strong documentation and organizational skills

Ability to communicate technical concepts to non‑technical teams

Descrição da oferta de emprego

GoHigh Level Specialist Company : OutfitMD

Department : Operations / Technology

Reports To : CEO & Leadership Team

Role Overview

The GoHigh Level Specialist is responsible for owning, managing, and optimizing the entire backend technology and automation infrastructure for OutfitMD. This role serves as the internal technical authority for CRM systems, workflows, automations, integrations, and platform performance.

This position ensures OutfitMD has full internal control, visibility, and scalability of its systems. The role is highly technical, execution-focused, and critical to the company's ability to scale efficiently By maintaining strong internal ownership of platform logic and automation, this role enables seamless operations across Sales, Implementation, Client Success, and Marketing ensuring systems evolve alongside the business and can reliably support increased volume, complexity, and long‑term expansion.

Primary Objectives

• Own and manage OutfitMD's CRM and automation ecosystem
• Build, maintain, and optimize GHL workflows and automations
• Ensure system stability, scalability, and performance
• Support Implementation, Client Success, and Sales through reliable systems

Core Responsibilities

CRM & Automation Ownership

• Serve as the primary internal expert for GoHighLevel
• Build and maintain workflows, automations, triggers, and pipelines
• Configure forms, calendars, intake processes, and communication logic
• Manage integrations with third‑party tools (SMS, email, payment processors, etc.)
• Maintain clean data structures, tagging, and segmentation

Implementation & Technical Support

• Support Implementation Support Specialists with backend builds
• Execute technical setup for new client portals
• Troubleshoot automation failures, bugs, and system issues
• Test and QA systems before client launch

System Optimization & Scaling

• Identify inefficiencies, redundancies, and automation gaps
• Optimize workflows for speed, accuracy, and scalability
• Prepare systems to support increased client volume
• Document technical SOPs and system logic

Security, Compliance & Reliability

• Ensure systems follow best practices for data handling and access control
• Manage user permissions and access levels
• Monitor system uptime and automation health

Internal Collaboration

• Work closely with Sales, Implementation, Client Success, and Marketing
• Translate business needs into technical solutions
• Provide leadership with technical insight and recommendations

Key Performance Indicators (KPIs)

• Automation reliability and uptime
• Reduction in system errors or failures
• Time to resolve technical issues
• Successful internalization of GHL management
• System scalability and performance metrics

Required Skills & Qualifications

• Advanced experience with GoHighLevel CRM
• Advanced English
• Strong understanding of automation logic and workflows
• Experience with CRM architecture, pipelines, and data structure
• Ability to troubleshoot technical issues independently
• Strong documentation and organizational skills
• Ability to communicate technical concepts to non‑technical teams

Preferred

• Experience replacing or auditing third‑party CRM vendors
• Background in SaaS, automation, or technical operations
• Familiarity with HIPAA‑aware systems (non‑clinical)

Why this role matters at outfitmd

The GoHighLevel Specialist ensures our marketing and sales systems run efficiently and produce measurable results. This role is responsible for setting up and optimizing automations, funnels, and CRM workflows so every lead is properly captured, followed up with, and moved through the sales process without manual effort.

By translating business goals into scalable systems, the GoHighLevel Specialist reduces lead loss, improves conversion rates, and supports sustainable growth. This role turns GoHighLevel into a reliable, revenue‑driving platform rather than just another software tool.