(Fluent English) Account Manager (Brazil)

Supportyourapp; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global Support-as-a-Service leader in Brazil is seeking an Account Manager to enhance client relationships and support integrations. Responsibilities include ensuring KPIs are met, assisting clients in improving their support experiences, and managing multiple integrations. The ideal candidate has fluency in English and experience in customer support tools. Remote work is available, offering an inclusive environment and focus on personal growth. Join a culture of collaboration and send your CV.

Serviços

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Culture built on trust

Balance between project workload and personal time

Qualificações

• 1+ years in a similar role with proven team management experience.
• Solid understanding of Key Performance Indicators and SLAs in customer support.
• Ability to multitask and manage multiple clients simultaneously.

Responsabilidades

• Take part in new clients' integrations and manage them simultaneously.
• Ensure support processes meet all standards (KPIs/SLAs/QA).
• Assist clients with improving their customers' support experience.

Conhecimentos

Fluency in English (C1–C2)

Team management experience

Customer support platforms knowledge

Collaboration on cross-functional projects

Time management

Interpersonal and communication skills

Multitasking ability

Responsibility

Passion for people and technology

Ferramentas

Intercom

Zendesk

Freshdesk

HubSpot

Aircall

Wrike

Monday

Asana

Jira

Descrição da oferta de emprego

About the Company

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since **** to deliver secure customer and technical support. We partner with leading hardware, software, and SaaS companies such as Mastercard, Calm, and MacPaw.

Role Overview

As Account Manager, you will liaise with our Chief Customer Officer to provide high-level quality service for our clients, manage integrations, and support the continuous improvement of support experiences.

What you will do

• Take part in new clients' integrations and manage them simultaneously.
• Maintain constant communication with support specialists and clients.
• Ensure support processes meet all standards (KPIs/SLAs/QA).
• Assist clients with improving their customers' support experience through strategic planning and product development analysis.
• Proactively mediate and resolve any client or consultant concerns.
• Monitor service quality via internal or external QA platforms.
• Generate and maintain internal product documentation; ensure legal and financial agreements are upheld.
• Assist with engaging ideal candidates and their onboarding.
• Help team members grow and develop professionally.
• Take a leadership role in projects and pursue professional growth.

What you need to succeed

• Fluency in English (C1–C2). 1+ years in a similar role with proven team management experience.
• Familiarity with Intercom, Zendesk, Freshdesk, HubSpot, Aircall, or any other customer support platform and their analytics dashboards.
• Solid understanding of Key Performance Indicators and SLAs in customer support.
• Collaborative spirit and experience working on cross‑functional projects.
• Skills in time management and experience using platforms such as Wrike, Monday, Asana, or Jira.
• Excellent interpersonal and communication skills.
• Ability to multitask and manage multiple clients simultaneously.
• Track record of taking responsibility.
• Passion for people and technology.

Benefits

• Providing services during business hours.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, including internal health policy.
• Responsive leadership focused on your growth and long‑lasting cooperation.
• Greenhouse conditions for self‑development.
• Culture built on trust, with no time‑tracking requirements.
• Benefits may vary depending on the terms of your engagement; certain benefits apply to employees but not independent contractors.

You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.