Fluent Bilingual Customer Service Agent Curitiba PR – PRESENCIAL

Foundever; Curitiba; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A customer service provider in Curitiba is seeking a candidate for a position that requires timely responses to customer inquiries by telephone and email. The ideal candidate must have complete high school education and fluent English. Benefits include a salary of R$ 2,032.05, meal vouchers, and medical plans with growth opportunities available after three months.

Serviços

Meal voucher

SulAmérica dental plan

Unimed medical plan

Home Office assistance

Qualificações

• Fluent English is required.
• Desirable experience with customer service, preferably in a call center.
• Knowledge of computers and rapid scanning.

Responsabilidades

• Provide timely responses to customer inquiries by telephone and/or email.
• Process orders, payments, and customer accounts.
• Verify and resolve customer concerns.

Conhecimentos

Fluent English

Communication skills under pressure

Attention and concentration

Patience and tolerance

Formação académica

Complete high school

Descrição da oferta de emprego

Overview

ATTENTION.

Provide timely responses to customer inquiries, by telephone and/or email, according to internal and/or external demand, consistent with service and quality standards. Process orders, payments and customer accounts. Verify and resolve customer concerns.

Responsibilities

• Provide timely responses to customer inquiries by telephone and/or email, according to internal and external demand, consistent with service and quality standards.
• Process orders, payments and customer accounts.
• Verify and resolve customer concerns.

Qualifications

• Training and experience:
• Complete high school;
• Fluent English REQUIRED
• Desirable experience with customer service, preferably in a call center;
• Knowledge of computers and rapid scanning;
• Written communication;
• Attention and concentration;
• Patience and tolerance;
• Communication skills under pressure.

Training schedule

Regardless of the work schedule, the training period takes place in person, from Monday to Friday, from 9:00 am to 5:12 pm, and lasts 5 weeks.

Time

5×2 – Two days off per week, 1 day off between Monday and Friday + 1 day off between Saturday and Sunday

We have early hours (nighttime additional + Uber to return home)

-At the moment the operation is operating in person, but if the goals are achieved after the first 3 months, the agent will have the possibility of going to home office.

Compensation and benefits

– The salary is R$ 2.032,05 per month + VT + Meal voucher OR food + SulAmérica dental plan + Unimed medical plan (with co-participation) + Opportunity to Growth

ment after 3 m in operation + Leadership Development Plan+Language Development Plan.

– Home Office assistance in the amount of R$ 120.00 (after face-to-face period) ;