Digital Customer Engagement Manager (Dcem

Mak Technologies Llc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A technology consulting firm is looking for a Remote Digital Customer Engagement Manager (dCEM) for a duration of 4-6 months. This role involves managing customer engagement projects, which includes a strong focus on IT Service Management and SAP solutions. The ideal candidate will possess strong technical skills in SAP Basis and experience in cloud technologies. Proficiency in English is essential, with other languages considered a plus.

Qualificações

• Strong knowledge of IT Service Management, SAP Basis, and SAP Applications.
• Hands-on experience with SAP Basis activities and release version upgrades.
• Working experience with SAP HEC or SAP S / 4HANA.
• Strong technical troubleshooting skills.

Responsabilidades

• Manage customer engagement projects remotely.
• Coordinate with cloud operations and infrastructure updates.
• Oversee the project execution ensuring delivery timelines.

Conhecimentos

IT Service Management

SAP Basis

SAP Applications

Technical troubleshooting

Cloud solutions

Proficiency in English

Chinese

German

French

Portuguese

Descrição da oferta de emprego

Position: digital Customer Engagement Manager (dCEM) Remote: Yes

Duration: 4 to 6 months plus

Distribution Effort: 5 / Days per week (remote)

Project Role: Project Manager

No of Positions: 4 position

Short description: dCEM

MUST HAVE skills

Technical Skills

• Strong knowledge of IT Service Management, SAP Basis and SAP Applications
• Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers
• Working experience with SAP HEC, SAP S / 4HANA or any other cloud solution.
• Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics
• Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution

Soft Skills

Proficiency in English (Written and verbal), additional (local) languages are a plus / on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.