Developer Experience Engineer - IoT & Cloud

Toradex; Campinas; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading technology company in Campinas, Brazil, seeks a Developer Experience Engineer to enhance customer experiences with Toradex solutions. The role involves creating technical documentation, developing support resources, and collaborating with engineering teams to drive improvements. Candidates should possess a degree in Computer Engineering or similar, practical experience with cloud platforms like AWS, and knowledge of AI and LLMs. The company offers a dynamic work environment with various benefits.

Serviços

Meal allowance

Health and dental care

Modern office space

Flexible working environment

Qualificações

• Bachelor's or Master's degree in a relevant field.
• Experience with cloud computing platforms.
• Experience applying LLMs in practical tools.

Responsabilidades

• Create self-service support resources and documentation.
• Develop backend infrastructure for cloud-integrated solutions.
• Interact with customers and gather insights for documentation.

Conhecimentos

Cloud computing platforms

Practical experience with LLMs

Artificial Intelligence (AI)

Communication skills in English

Formação académica

Bachelor's or Master’s degree in Computer Engineering

Ferramentas

AWS

Docker

Python

Descrição da oferta de emprego

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Description

As an Developer Experience Engineer, your mission is to remove friction for engineers using Toradex solutions. You’ll create technical documentation, demos, reproducible references, and automation that let customers go from prototype to production faster. You will drive our efforts to have the best technical support experience in the industry, including assisting customers through our AI-powered developer community. You’ll work closely with R&D, Product and Marketing and be the voice of developers inside Toradex.

Responsibilities

Your responsibilities will include:

• Create the leading Self Service Support Experience in the Industry through one-to-many support resources (documentation, community forum), artificial intelligence and support automation
• Develop and maintain backend and tooling infrastructure that supports scalable, event-driven, containerized, and cloud-integrated solutions.
• Build and evolve AI chatbots and intelligent search systems (e.g., RAG, semantic search, LLM orchestration) to enhance our self-service support experience.
• Interact directly with customers via Toradex community forums, GitHub issues, email, and other support channels, identifying common problems and transforming them into scalable documentation, automated solutions, and product insights.

Requirements

• Bachelor’s or Master’s degree in Computer Engineering, Electrical/Electronic Engineering, Mechatronics, or Computer Science.
• Practical experience with cloud computing platforms (e.g., AWS, Azure, GCP), especially in the context of edge/cloud integration or infrastructure-as-code.
• Real-world experience applying LLMs in tools like documentation assistants, chatbot UIs, or code generation utilities (e.g., OpenAI, local models), including prompt design, model integration, or chatbot frameworks (e.g., LangChain, Hugging Face) and awareness of their challenges, like hallucination risks, token limits, context collapse, and best practices for mitigation (e.g., hybrid retrieval, prompt tuning).
• Understanding of CI/CD pipelines and DevOps practices.
• Solid background in Artificial Intelligence (AI) and Machine Learning (ML)
• Practical experience with LLMs
• Strong verbal and written communication skills in English.
• Available to work from the Toradex office in Campinas, Brazil, at least 4 days per week.

Preferred

• Prior experience in customer-facing technical support or developer advocacy roles, via online forums, GitHub, email, or support channels; ability to turn recurring questions into scalable documentation, FAQs, or automated tools.
• Proficient in implementing MCP (Model Context Protocol) workflows that manage and chain contextual memory, tool outputs, and structured knowledge across multi-step interactions.
• Practical experience building, debugging, and managing containerized environments (e.g. Docker containers and container orchestration workflows.)
• Comfortable reading and interpreting hardware schematics.
• Understanding of software-hardware integration, including interfaces like GPIO , I2C , SPI , UART , MIPI-CSI, and LVDS .
• Proficiency in Python / Typescript, with practical experience in a production environment, knowledge of common design patterns and anti-patterns.
• Familiarity with scripting languages such as Bash or Perl.
• Solid experience with Git and collaborative workflows (e.g., pull requests, branching strategies).
• Proven experience in system design, including modular architecture, interface definition, and scalability considerations.
• Understanding and experience with event-driven architecture or message-passing systems.

What we offer:

• An agile and inter-cultural work environment
• Working with latest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
• Opportunities for your personal development
• Meal allowance (flash card)
• Health and dental care
• Parking space
• Anniversary day off

Desired Candidate Profile

Toradex is providing and dynamic, fun and exciting work environment. We are looking for somebody who has similar values, is passionate about his work, and is motivated to learn new things. We try to constantly improve and expect the same from you.

Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few.

We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide.

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