Delivery Manager Bilingual (English / Spanish)

Influx. Inc; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading service provider is looking for an experienced manager to lead remote customer service teams. The ideal candidate will effectively manage a diverse group of professionals from various countries, ensuring high service standards. Key skills include team management, strong communication in English and Spanish, and the ability to create strategic plans. This role offers the flexibility of remote work, providing the opportunity to make a significant impact on client service delivery.

Qualificações

• Experience managing 25+ people in customer service.
• Ability to manage a diverse team in a remote setting.
• Strong initiative and autonomy in work.

Responsabilidades

• Coordinate and manage a remote customer service team.
• Develop and implement effective plans and roadmaps.
• Ensure high-quality service delivery to clients.

Conhecimentos

Team management

Customer service experience

B2B environment

Good communication skills

Fluent in Spanish

Descrição da oferta de emprego

Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service on behalf of our clients and delight their customers.

This is a remote position, you'll be working from home, managing a team of customer service agents, team leaders, and account managers from Indonesia (or neighboring countries).

You'll be coordinating remotely with employees from various countries, and clients located all over the world.

What We're Looking for :

• Success story in managing 25+ people, preferably in the customer service industry
• Prior experience managing a complex team containing various roles
• Prior experience working in a B2B environment
• Takes initiative and performs autonomously
• Ability to form effective plans and roadmaps
• A team player, able to work with various stakeholders
• Good communication skills, including written and spoken English
• Fluent in Spanish and English

About Influx

Our 24 / 7 on-demand support service guarantees response times and coverage.

We can troubleshoot and solve customer problems in under one hour, every hour of the week.

Our head office is in Melbourne, Australia, and we have around 600+ staff located around the globe.

Job Types :

Full-time, Contract