Customer Team Leader Bilingual (Spanish / English)

Influx. Inc; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A high-growth startup is seeking a Customer Support Team Lead in São Paulo. Responsible for managing the support team, ensuring high-quality communication with clients, and creating effective training materials. The ideal candidate will have at least 3 years of leadership experience, be fluent in both English and Spanish, and possess strong problem-solving skills. This position offers a full-time contract with opportunities to work from home and collaborate with international clients.

Serviços

Professional growth opportunities

Work from home arrangement

Collaborative and motivated colleagues

Qualificações

• 3 years of experience in leading a team.
• Strong verbal and written communication skills in English and Spanish.
• Experience in a B2B environment.

Responsabilidades

• Lead and manage the customer support team.
• Communicate with clients to meet their expectations.
• Create training materials and plans.

Conhecimentos

Leadership

Fluent in English

Fluent in Spanish

Problem-solving

Descrição da oferta de emprego

Influx is a high-growth startup offering a scalable, elastic, and turnkey customer support solution for tech companies and eCommerce brands from all over the world.

We're looking for a detail-oriented and thoughtful person to lead our Customer Support team.

Your team will be tasked with answering customer questions for a range of companies, and you'll need to be able to think on your feet and communicate clearly & effectively with the clients.

What we're offering:

• Join a high-growth startup, full of possibilities to grow professionally
• Professional and motivated colleagues from around the globe
• Fair and open culture
• Work from home arrangement
• Work with clients in the USA, EU, and elsewhere

What we're looking for:

• 3 years of experience in leading a team
• Fluency in English and Spanish communication skills (verbal and written)
• Strong problem-solving skills
• Prior experience serving clients in a B2B environment
• A full functioning Notebook / Laptop
• Reliable internet

Duties:

• Communicate with and understand the clients and their expectations
• Lead and manage your team to fulfill client's expectations
• Create effective high-quality training materials
• Form effective plans and roadmaps to ensure the team delivers results consistently
• Forecasting and planning in anticipation of the client's needs.
• Contribute to a high-performance and friendly workplace culture
• Drive results collaboratively by working with various stakeholders

Job Types: Full-time, Contract

Salary: R$2, - R$3, per month