Customer Support Specialist | Spanish, Italian, English

EverHelp; Sorocaba; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A rapidly growing customer support company is looking for a responsible Customer Support Specialist fluent in English, Spanish, and Italian. The role involves communicating with users via phone, tickets, and email, and resolving support requests while meeting service level agreements. Candidates should have at least 6 months of experience and proficiency in Zendesk. The company offers remote work, career growth opportunities, and over 20 vacation days.

Serviços

20+ vacation days

10 sick leave

Remote work

Qualificações

• Fluent in English (B2+), Spanish (C1), and Italian (C1).
• Minimum 6 months experience in Customer Support.
• Ability to communicate positively and professionally.

Responsabilidades

• Communicate with users and resolve support requests.
• Provide attentive service while adhering to quality standards.
• Escalate complex cases when necessary.

Conhecimentos

Empathy

Communication Skills

Problem Solving

Ferramentas

Zendesk

Descrição da oferta de emprego

Our Position

Genesis is an international IT company providing a full spectrum of services. With over 1,500 experts across 5 countries, we build products used by 200+ million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes 15+ companies and an investment fund.

EverHelp is a fast-growing outsourcing Customer Support company within the Genesis ecosystem. We launched in 2021, and in the past year alone, we have grown by 82%. Our team is safe, fully operational, and continues to expand, maintaining a Retention Rate of 90%+.

We stand against war and unjust aggression.

We evacuated our employees and their families from active war zones and provided housing and financial support.

We supplied the entire team with power stations and backup batteries.

We continue stable operations to support the future of Ukraine.

As we continue to grow, we are looking for a responsible Customer Support Specialist (Spanish, Italian, English) who will implement, develop, and maintain high-quality service standards for our customers.

Work schedule :

• from 08 : 00 AM to 05 : 00 PM CET;

OR from 10 : 00 AM to 07 : 00 PM CET.

You will :

• Communicate with users, work with feedback and complaints via phone, tickets and email;
• Resolving support requests while meeting SLA and quality standards;
• Provide empathetic and attentive service to meet the needs of our users;

Escalating complex cases to mentors or team leads when necessary.

About you :

• English proficiency at B2+ level, Spanish at C1 level, and Italian at C1 level;
• You have experience with Zendesk;

You have 6+ months of experience in Customer Support.

• You have excellent communication abilities and can handle customer complaints politely, professionally, and promptly;
• You can work both independently and as part of various teams;
• You are attentive, persistent, and solution-oriented;
• You have a strong work ethic and adapt quickly to changes in a dynamic business environment.

Working at EverHelp means :

• The opportunity to join a Ukrainian company and contribute to the economy of our country;
• 20+ vacation days and 10 sick leave;
• The possibility to work fully remotely;
• A professional team of specialists ready to share their expertise, internal communities, and team activities that support continuous learning and development both individually and as a team;

Clear opportunities for career growth into leadership roles : 32% of our employees moved into new positions during their first year at the company, and 86% of our Team Leads started as agents.

Send us your CV and join EverHelp.