Customer Success Manager N3, Part Of Accenture

N3; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology sales and marketing firm is looking for a Customer Success Manager in São Paulo, Brazil. This role focuses on onboarding, supporting, and expanding customer engagement with hybrid platforms. It requires strong sales management skills, a Bachelor's degree, and proficiency in CRM tools like Dynamics. The ideal candidate should thrive in a dynamic environment that rewards achievement and performance. Join a culture that values innovation, collaboration, and continuous growth.

Qualificações

• Bachelor's Degree is required.
• Experience in Sales, Customer Success, or IT is essential.
• Strong analytical and communication skills are required.

Responsabilidades

• Onboard and support existing customers in their platform usage.
• Manage customer accounts to foster strong relationships.
• Conduct sales training and build team capabilities.

Conhecimentos

Experience in Inside Sales

Customer Success

Dynamics expertise

Technical communication skills

Data Protection compliance

Formação académica

Bachelor's Degree

Ferramentas

CRM Software (Dynamics, Salesforce)

MS Office products

Descrição da oferta de emprego

Customer Success Manager | N3, Part of Accenture

Life is different at N3.

We are driven by our passions and propelled by our quest to innovate, thrive and learn.

We are the tastemakers of technology, transforming the way the world works and shaping the future of business.

We work hard.

We play hard.

We make moves.

Here, success is no accident.

It's ours to grow.

N3, Part of Accenture, is a sales and marketing solutions firm dedicated to working with software and technology solutions providers.>

Our client base includes the world's leading brands and thier partner networks.

N3 has sustained rapid growth since its founding in

We are a performance-based organization that rewards creativity, hard work, and success.

N3 is not your typical corporate environment.

Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

The Customer Success Manager (Formal Title : Customer Success Rep 3 - Sr Analyst) helps existing customers successfully onboard, adopt, and expand their usage of public, private, and hybrid platforms.

Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics.

In addition to building strong transactional and strategic customer relationships, a successful CSM manages relationships with technology providers, direct and channel sales partners, and solutions / sales engineers.

N3 provides product, process, systems, and sales training to develop the skills of our CSMs for current and future roles.

This includes product and platform-specific training including, but not limited to, hands‑on training, vendor certifications, partner certifications, and sales tool training.

Requirements & Qualifications

• Recommended Experience and Knowledge
• Bachelor's Degree
• Experience working with Dynamics
• Experience in Inside Sales, Business Development, Customer Support, Customer Success, Customer Service, and / or Information Technology
• Express desire to develop a career in technology sales
• Ability to meet and / or exceed specific sales goals (i.e. revenue, pipeline, activity, customer retention, etc.)
• Ability to successfully manage a portfolio of both transactional and strategic customer relationships
• Workstyle consistent with adopting best practice frameworks, being receptive to coaching and training, and committing to the processes that create results
• Strong teaming personality : Drive individual success within the construct of a formal team including rigorous sales management, professional development, and mutual support
• Ability to deftly intake and resolve customer escalations.
• Requires nuanced communication skills, active listening skills, and objective response cadences
• Ability to identify the key aspects of a potential opportunity, nurture the opportunity to close, engage channel partners as needed and manage the customer relationship through success
• Achievement and success‑driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross‑business collaboration
• Excellent written and verbal communication skills.
• Technical Experience
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Experience with CRM Software (Dynamics, Salesforce, etc) preferred.
• Data Protection Requirement
• Adhere to all N3 Data Protection policies, standards, and procedures per your role.
• Take required continuing education courses in Data Protection at N3 for your role.

Equal Employment Opportunity

N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and / or expression handicap or veteran's status.

All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment are administered on the same basis of equality.