Customer Success Manager

WorkFusion; Teletrabalho; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading software solutions provider is looking for a remote customer success professional to oversee customer support relationships. You will be responsible for developing success plans and resolving escalated issues, while collaborating with Product and R&D teams to enhance customer satisfaction. Ideal candidates should have a Bachelor's degree and 2-4 years of experience in services roles. Excellent communication skills and experience in the software industry are preferred. This role supports a dynamic work environment with opportunities for growth.

Qualificações

• 2-4 years in a customer-facing services role.
• Experience in the software industry is a plus.
• Functional domain expertise with Technical Support.

Responsabilidades

• Manage the customer support relationship ensuring satisfaction.
• Develop success plans outlining critical factors and issues.
• Prioritize and drive resolution on escalated customer issues.
• Maintain communication with customers regarding ticket progress.
• Collaborate with Product/R&D to address satisfaction issues.

Conhecimentos

Issue resolution

Communication skills

Relationship building

Organizational skills

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Overview

This is a remote customer success role within an employer operating in the Process Automation and Software Solutions industry. The role focuses on managing the customer support relationship, developing success plans, driving resolution of escalated issues, and collaborating with Product/R&D to address factors impacting customer satisfaction.

Responsibilities

• Manage the customer support relationship to ensure overall satisfaction with the employer's products
• Develop success plans for customers outlining critical success factors and potential issues
• Prioritize and drive resolution on escalated customer issues
• Maintain communication with customers regarding ticket progress and procedural changes
• Collaborate with Product/R&D teams to identify and address issues impacting customer satisfaction

Qualifications

• 2-4 years in a customer-facing services role, including issue resolution and escalation management
• Bachelor's degree required; business or technical degree preferred
• Experience in the software industry is a plus
• Functional domain expertise with Technical Support
• Excellent verbal and written communication skills, with the ability to lead meetings and host webinars

Preferred Qualifications

• Proven ability to collaborate and build strong relationships with customers at various levels
• Experience engaging across corporate functions, including Professional Services and Product Management
• Strong organizational and time management skills
• Ability to adapt quickly to change while ensuring a high-quality customer experience

Company Information and Notes

#ProcessAutomation #CustomerSuccess #RemoteWork #CareerGrowth #SoftwareSolutions

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