Customer Service Representative

ZIM Integrated Shipping Services Ltd.; Santos; Sur place; BRL 23 000 - 36 000; Plein temps

Résumé du poste

ZIM Integrated Shipping Services Ltd. is seeking a Customer Service Representative in Brazil to support customers and collaborate with the Sales team. You will handle drafts, verify VGM data, and assist with loading intentions while building strong client relationships.

Requirements include a degree in International Trade or related field and English at an upper-intermediate to advanced level. The role emphasizes customer-centric service and professional interaction with clients.

Qualifications

• Degree in International Trade or related field.
• Upper intermediate to advanced English.

Responsabilités

• Check and handle drafts sent by clients to avoid misinformation.
• Verify VGM data in the system to ensure information is complete.
• Manage late arrival requests.

Connaissances

English proficiency

Formation

Degree in International Trade

Description du poste

We are looking for a Customer Service Representative that will handle the following:

• Check and handle drafts sent by the clients to avoid any misinformation.
• Check VGM data in the system to check for missing information
• Late arrival requests control
• Loading intention
• Print originals Bl and make them available to the clients.
• Communicate with customers to establish better relations
• Work closely with Sales Team having better comprehension regarding Customers' needs

Requirements

• Degree in Trade International business, or related areas
• Upper intermediate to advanced English level

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.