ZIMLog Customer Service Supervisor

ZIM Integrated Shipping Services Ltd.; São Paulo; On-site; BRL 120,000 - 160,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. through ZIM Logistics BR in São Paulo is seeking a Customer Service Supervisor to oversee end-to-end shipment flows, including D2D, port-to-port and door-to-port operations, and to act as a focal point for key customers.

You will lead the Operations team, drive process improvements, liaise with Head Office to monitor KPIs, and prepare periodic reports for senior management.

Qualifications

• University degree in International Trade or related field.
• MBA or post degree is a plus.
• Strong supplier, people and operations management skills.
• Knowledge and experience in the freight forwarding market, products & systems.

Responsibilities

• Oversee end-to-end operations of shipment flow (D2D, port-to-door, door-to-port).
• Initiate process improvements from shipment flows and present to management.
• Operate as focal point for key customers.
• Main point of escalation for the Operations team.

Skills

Supplier management

People management

Operations management

Freight forwarding experience

Education

University degree in International Trade

MBA or post degree

Job description

ZIM Logistics BR a freight forwarding company by ZIM is looking for a Customer Service Supervisor that will handle the following:

• Oversee end to end operations of the shipment flow including D2D, port-to-door and door-to-port processes.
• Initiate process improvements from the shipment flows and present them to management.
• Operate as a focal point for key customers.
• Main point of escalation for the Operations team.
• Liaise with Head Office to establish and monitor KPIs of the Operations team.
• Overcome daily operational obstacles and work to find excellent creative solutions for complicated situations
• Lead and steer the team into improvements and internal developments within ZIM Logistics Brazil.
• Create and present periodically reports to ZLB GM and Head Office.
• Support ad-hoc projects for both internal and external parties
• Ad-hoc Reports and presentations

Requirements

• University degree in International Trade or correlated areas; MBA or post degree is a plus
• High level of supplier, people and operations management skills
• Knowledge and experience in the freight forwarding market, products & systems

The Customer Service department ensures our customers receive the best experience and personal touch, by defining work processes, conducting professional training, and developing digital tools facilitating business with ZIM.

Our teams work to differentiate ZIM from its competitors as the most customer-centric carrier in the industry.