Customer Service Representative

Phemex; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A leading cryptocurrency exchange is seeking a self-employed customer support agent to handle customer requests through online tools in English. Candidates must possess a Bachelor's degree, excellent communication skills, and a minimum of one year experience in crypto exchanges. The position offers competitive pay, flexible remote work, and an allowance for a MacBook. Applicants are encouraged to submit their resumes and share the opportunity with friends.

Serviços

Competitive pay

Paid leaves

Remote work flexibility

Birthday gifts

Qualificações

• Must have at least one year of customer service experience in crypto exchanges.
• Professional speaking, listening, reading, and writing skills in English are required.
• Must be willing to work weekends and support shifts between 00:00 - 09:00 SGT.

Responsabilidades

• Handle customer requests through tickets and online tools in English.
• Provide accurate information using the right customer service methods.
• Maintain records of customer interactions and ensure accurate resolution.

Conhecimentos

Bilingual language skill

Professional communication skills

Teamwork

Detail-oriented

Formação académica

Bachelor's degree or higher

Ferramentas

MacBook with M1 chip

Descrição da oferta de emprego

1. Handle requests through tickets and other online tools for customers in English and other languages.

2. Provide accurate, valid and comprehensive information by using the right customer service methods/tools.

3. Provide proper solutions to customer issues within reasonable time limits.

4. Keep records of customer interactions and follow-up to ensure smooth and accurate resolution of customer issues.

5. Follow communication procedures, guidelines, and policies.

6. Ensure customer satisfaction and provide professional customer support.

7. Maintain a positive, empathetic, and professional attitude toward customers at all times.

8. Follow the shift arrangement based on the team needs. The current shift is UTC 09:00-18:00.

QUALIFICATIONS

Must requirement:

• Bachelor's degree or higher.
• Professional speaking, listening, reading and writing skills in English .
• At least one year of CS Trading agent related working experience in the crypto exchanges .
• Own a Macbook bought within 6 months, or can purchase a new Macbook, to be paid back in installments within the next 6 months. This Macbook requires at least an M1 chip and can only be used for work.
• Working five days a week, and willing to be scheduled for working at weekends . Able to support the working shift between 00:00 - 09:00 SGT timeslot.

Moreover

• Bilingual language skill is a plus;
• Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.
• With the ability to handle multiple tasks under high pressure, while maintaining a professional attitude.
• Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong teamwork spirit would be a plus;
• Be able to support the night shift based on the team's needs.

We can provide

• Competitive pay and benefits package, including paid leaves, birthday gift and so on.
• Collaborative and harmonious team environment.
• Flexibility for remote work. (Location is not limited but need be fixed)
• Allowance in installments for new MacBook for work for a few months.

Note

• This is a self-employed role , providing service to the company, paid fully in USDT .
• When applying for this role, please attach your updated resume in English, better with your Telegram account so that we can quickly catch up.
• There are more than one headcounts in the CS team and feel free to share this JD to your friends who may be interested as well.