Customer Service Analyst

Ocean Network Express Latin America; Santos; Presencial; BRL 25.000 - 35.000; Tempo integral

Resumo da oferta

A global logistics provider in São Paulo is seeking a Customer Service Analyst. This entry-level role focuses on being the primary point of contact for customers, facilitating effective communication between various parties for streamlined request handling. Candidates should have experience in customer service and hold a Bachelor's degree in international trade or a related field. This opportunity offers growth within the dynamic maritime transportation industry.

Qualificações

• 3-5 years of experience in a similar role within the shipping industry.
• Ability to analyze customer requests effectively.
• Strong communication and relationship-building skills.

Responsabilidades

• Serve as the entry point for customer inquiries.
• Analyze requests and advise on potential risks.
• Collaborate with sales teams to enhance customer satisfaction.

Conhecimentos

Customer Service

Intermediate English

SAP system

International Commercial and Export Chain knowledge

Formação académica

Bachelor's degree in international trade or a related field

Descrição da oferta de emprego

Overview

Position: Customer Service Analyst | Export

Job Purpose: Be the focal point for customer attendance, supporting all customer’s requests or direct them to the correct areas.

Main responsibilities

• Entry point between customer, terminals, agents, offshore and destination to ensure requests are correctly handled;
• Analysis of customers request and instruct correctly about fine risks to all parties involved in process (internal and external);
• Build solid relationship with your customers portfolio to provide best solution on their case managements;
• Maintain professional & friendly posture during customer\'s interaction in daily routine;
• Work in partnership with the sales representative & sales support;
• Work as a team to collaborate with the general demand, proposing changes and best practices among others;
• Guarantee that supervisor is duly aware about any system issue that may impact the customer attendance;
• Be part of the innovation of the company, contributing with insights and ideas on how we can have better performance

Specific knowledge

• Customer Service
• Intermediate English is mandatory
• SAP system
• Working knowledge of International Commercial and Export Chain.

Minimum Required Experience

• 3-5 years of experience in a similar role within the shipping industry.

Degree

• Bachelor’s degree in international trade or a related field.

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s seventh-largest container carrier with a fleet size of approximately 1.53 million TEU. Operating more than 200 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.

For more information, please visit www.one-line.com

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Maritime Transportation

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