Customer Success Coordinator

Jobtailor; Ribeirão Preto; Híbrido; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

AmCham São Paulo is seeking a Relationship Manager to nurture a portfolio of members, focusing on retention, engagement, and value delivery. You will build strategic ties with executives and C-level leaders, lead consultative discussions, and align solutions with member needs.

The role requires a hybrid work arrangement (three days onsite, two days remote) and a proactive, team-oriented mindset to drive churn prevention and sustained growth across industries within the region.

Qualificações

• Completed university degree or currently in the final semester
• Experience building relationships with companies and decision-makers
• Availability to work in a hybrid model – three days onsite and two days remotely

Responsabilidades

• Manage a portfolio of members and ensure retention, engagement, and value generation
• Develop strategic relationships with executives and C-level professionals
• Lead consultative meetings to identify business challenges and opportunities
• Develop and execute personalized success plans and monitor the customer journey
• Proactively support member retention by leading churn prevention initiatives
• Monitor health scores and engagement to maximize portfolio results
• Research market trends to enrich conversations with members
• Partner with internal teams to generate business opportunities and expand AmCham’s impact
• Represent AmCham at events and strengthen regional relationships
• Maintain CRM records with up-to-date interactions and action plans

Conhecimentos

Relationship Management

Churn Prevention

Executive Engagement

Consultative Approach

CRM Proficiency

Formação académica

Completed university degree or final semester

Ferramentas

CRM Software

Descrição da oferta de emprego

• Manage a portfolio of small, medium-sized, and large companies affiliated with Amcham, ensuring retention, engagement, and continuous value generation
• Develop strategic relationships with executives, decision-makers, and C-level professionals, expanding Amcham’s presence and relevance within organizations
• Lead consultative meetings, identifying business challenges, networking opportunities, and solutions aligned with members’ needs
• Develop and execute personalized success plans, monitoring the customer journey and promoting a high-value experience
• Proactively support member retention by leading churn prevention and recovery initiatives
• Monitor performance indicators, health scores, and portfolio engagement, proposing strategies to maximize results
• Research market information, trends, and benchmarks to enrich conversations with members and strengthen Amcham’s consultative positioning
• Partner with internal teams to connect companies, generate business opportunities, and expand the impact of Amcham’s solutions
• Represent Amcham at events, meetings, forums, and strategic gatherings, strengthening institutional relationships with the region’s business community
• Keep records, interactions, and action plans up to date in the CRM, ensuring portfolio organization, governance, and follow-up

Requirements

• Completed university degree or currently in the final semester
• Experience building relationships with companies and decision-makers
• Availability to work in a hybrid model – three days per week onsite and two days per week remotely
• Experience in consultative environments, business associations, technology companies, services, or corporate relationship management is a plus
• Put the customer at the center of all actions
• Highly relationship-oriented, with the ability to build connections and establish trust
• Curious, with a genuine interest in business, the market, and different industries
• Consultative approach, seeking to understand members’ challenges before proposing solutions
• Self-directed, with an ownership mindset and strong execution skills
• Proactive, organized, and results-oriented
• Enjoy working as part of a team
• Communicate clearly and confidently with stakeholders at different hierarchical levels, including executives and C-level professionals

Core Competencies

Demonstrates expertise in relationship management and consultative approaches, focusing on member retention and engagement. Proficient in developing strategic relationships with executives and decision-makers while utilizing CRM tools for effective portfolio management.

Highest-signal resume keywords

• Relationship Management
• Consultative Approach
• Customer-Centric Mindset
• Hybrid Work Model Adaptability
• Proactive Engagement

Soft Skills

• Strong Communication
• Organizational Skills
• Team Collaboration
• Curiosity
• Results-Oriented

Industry Keywords

• Business Associations
• Corporate Relationship Management
• Consultative Environments
• Market Research
• Churn Prevention

Tools & Technologies

• CRM Software