Client Operations Manager (Remote)

Elite Virtual Assistance; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A remote assistance company is seeking a Client Operations Manager to oversee the success of client accounts. You will ensure that client expectations are consistently met through strong organization and proactive communication. The ideal candidate will have a Bachelor's degree, experience in account management or operations, and a high level of English proficiency. This role offers a monthly salary ranging from $2,000 to $3,000, depending on experience, with growth opportunities as the company scales.

Qualificações

• Bachelor’s degree required.
• Prior account management or operations management experience.
• High-level English proficiency is required.

Responsabilidades

• Own the success of assigned client accounts.
• Ensure delivery aligns with agreed client objectives.
• Monitor staff performance and address issues proactively.

Conhecimentos

Account management

High-level English proficiency

Organization skills

Communication skills

Data management

Formação académica

Bachelor's degree

Ferramentas

CRMs

Reporting tools

Spreadsheets

Descrição da oferta de emprego

Company & Location

Elite Virtual Assistance (EVA) – Brazil (Remote)

Compensation

$2,000–$3,000 USD / month (based on experience)

About EVA

Elite Virtual Assistance (EVA) helps growing businesses scale through high-quality remote talent and disciplined execution. We partner closely with our clients to design workflows, train teams, and ensure consistent delivery against clear business goals.

The Role

As a Client Operations Manager, you will be responsible for owning the success of assigned client accounts from an operational standpoint. Your job is to ensure that what we promise gets delivered—consistently, measurably, and proactively.

This is an execution‑first role, not a sales role.

You will work closely with clients, internal leadership, and overseas team members assigned to each account. This role requires strong organization, daily communication, comfort with data, and the ability to manage multiple moving parts without dropping details.

Key Responsibilities

• Learn each client’s business, goals, and workflows in detail
• Participate in training alongside our team to fully understand client processes
• Build and maintain clear playbooks for each account
• Ensure execution aligns with agreed client objectives
• Monitor staff performance, attendance, and task completion
• Identify issues early (tardiness, quality issues, missed KPIs) and address them proactively
• Work with internal leadership to course‑correct when needed
• Gather operational data across accounts
• Create clear, structured reports (daily / weekly / monthly as required)
• Maintain frequent, proactive communication with clients
• Lead client‑facing conversations with confidence and clarity
• Ensure you fully understand evolving client needs
• Anticipate issues before clients raise them

Requirements

• Bachelor’s degree required
• Prior account management, client success, or operations management experience
• Experience managing teams and / or service delivery is strongly preferred
• High‑level English proficiency is required
• Must be comfortable conducting client‑facing meetings, written communication, and reporting entirely in English
• Ability to communicate clearly, professionally, and confidently with U.S.-based clients
• Strong written English skills for reporting, documentation, and internal updates
• Exceptional organization and task management skills
• Strong written and verbal communication skills
• Comfortable with technology, reporting tools, CRMs, spreadsheets, and dashboards
• Ability to assess performance and translate data into actionable insights
• Proactive mindset, not reactive
• Detail‑oriented without losing sight of the bigger picture
• Able to operate independently while keeping leadership fully informed

Compensation & Growth

Compensation Range: $2,000–$3,000 USD per month, commensurate with experience and demonstrated capability. This position offers long‑term growth opportunities for high performers, including expanded responsibility, increased compensation over time, and the ability to play a key role as EVA continues to scale.