Customer Service Coordinator (Freight Forwarder)

Private Advertiser; Região Norte; Presencial; BRL 78 000 - 123 000; Tempo integral

Resumo da oferta

Private Advertiser is seeking a proactive freight forwarding coordinator to manage day-to-day interactions between stakeholders and customers, handling inquiries and delivering solutions. The role oversees import/export documentation and ensures procedural accuracy and compliance.

You will coordinate with local and overseas teams, prepare quotations, track shipments, and contribute to growth by developing existing client relationships in a fast-paced environment.

Qualificações

• 2 years Import/Export experience in freight forwarding is mandatory.
• Experience in US trade is preferable.
• Knowledge of Import/Export regulations and documents.
• Ability to work in a fast-paced and deadline-driven office environment.
• Ability to multi-task, prioritize, and manage time effectively.
• Understanding of profitability and loss and how to plan to drive growth.
• Excellent verbal and written communication skills.
• Exceptional customer service and follow up skills.
• Responsible for booking and communication with foreign agents.
• Proficient in Microsoft Office Applications.

Responsabilidades

• Coordinate day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships
• Handle local and overseas as well as internal and external customer enquiries, addressing concerns and offering solutions
• Serve as backup to internal support group
• Set up customer database, process bookings and execute pertinent orders
• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
• Maintain timely tracking status accuracy and schedules for all jobs
• Prepare quotations
• Maintain internal and external KPIs and SOPs to meet customer requirements
• Coordinate with overseas and local branch for operation and rate issues
• Develop new business from existing customers to increase business volume and contribute to profits of the company

Conhecimentos

Import/Export experience

Communication skills

Customer service

Time management

Multi-tasking

Profitability & growth

Report & documentation

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About the role

Focal point to coordinate for day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships. Handle local and overseas as well as internal and external customer enquiries, addressing concerns and offering solutions. Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures.

Key responsibilities

• Coordinate day-to-day activities between stakeholders to achieve smooth transactions and build excellent working relationships

• Handle local and overseas as well as internal and external customer enquiries, addressing concerns and offering solutions

• Serve as backup to internal support group

• Set up customer database, process bookings and execute pertinent orders

• Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures

• Maintain timely tracking status accuracy and schedules for all jobs

• Prepare quotations

• Maintain internal and external KPIs and SOPs to meet customer requirements

• Coordinate with overseas and local branch for operation and rate issues

• Develop new business from existing customers to increase business volume and contribute to profits of the company

About you

• 2 years Import/Export experience in freight forwarding is mandatory

• Experience in US trade is preferable

• Knowledge of Import/Export regulations and documents

• Ability to work in a fast-paced and deadline-driven office environment

• Ability to multi-task, prioritize, and manage time effectively

• Understanding of profitability and loss and how to plan to drive growth

• Excellent verbal and written communication skills

• Exceptional customer service and follow up skills

• Responsible for booking and communication with foreign agents

• Proficient in Microsoft Office Applications