Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking a responsible individual to work remotely from Brazil. The role involves providing guest support in English, identifying guest needs, and coordinating with the operations team. Candidates must have advanced English proficiency, intermediate computer skills, and a commitment to providing excellent service. This position requires availability for night shifts and weekend work. The base salary is R$2,000.00, with a flexible schedule during U.S. daylight saving time adjustments.

Qualificações

• Must have advanced English proficiency.
• Intermediate computer skills required.
• Proactive, committed, and able to multitask.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify guest needs and create tasks for operations.
• Process issued charges and monitor service requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity and commitment

Strong communication skills

Multitasking abilities

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)