Front Office & Guest Experience Manager

Wyndham Hotels & Resorts, Inc.; Manama; On-site; BHD 24,000 - 42,000; Full time

Job summary

Wyndham Hotels & Resorts, Inc. is seeking a Front Office Manager in Manama to oversee all front office operations and lead the front desk team. You will ensure guest satisfaction from check-in to check-out, drive operational efficiency, and manage guest inquiries with professionalism.

This role reports to the Director of Operations and works on-site in a hotel setting. Responsibilities include maintaining service standards, coordinating with other departments, and delivering business objectives

Responsibilities

• Oversee all front office operations and ensure guests receive exceptional service from check-in to check-out.
• Manage the front desk team to maintain operational efficiency and high guest satisfaction; handle inquiries with professionalism and poise.
• Aim to deliver business objectives within the allocated budget and annual planning.

Skills

Leadership

Business acumen

Interpersonal skills

Problem solving

Multitasking

Operational excellence

Teamwork

Tools

Microsoft Office

VIP & Loyalty Guest Relations

Job description

Wyndham Hotels & Resorts, Inc. is seeking a Front Office Manager in Manama to oversee all front office operations and lead the front desk team. You will ensure guest satisfaction from check-in to check-out, drive operational efficiency, and manage guest inquiries with professionalism.

This role reports to the Director of Operations and works on-site in a hotel setting. Responsibilities include maintaining service standards, coordinating with other departments, and delivering business objectives