Front Office Manager

Wyndham Hotels & Resorts, Inc.; Manama; On-site; BHD 24,000 - 42,000; Full time

Job summary

Wyndham Hotels & Resorts, Inc. is seeking a Front Office Manager in Manama to oversee all front office operations and lead the front desk team. You will ensure guest satisfaction from check-in to check-out, drive operational efficiency, and manage guest inquiries with professionalism.

This role reports to the Director of Operations and works on-site in a hotel setting. Responsibilities include maintaining service standards, coordinating with other departments, and delivering business objectives

Responsibilities

• Oversee all front office operations and ensure guests receive exceptional service from check-in to check-out.
• Manage the front desk team to maintain operational efficiency and high guest satisfaction; handle inquiries with professionalism and poise.
• Aim to deliver business objectives within the allocated budget and annual planning.

Skills

Leadership

Business acumen

Interpersonal skills

Problem solving

Multitasking

Operational excellence

Teamwork

Tools

Microsoft Office

VIP & Loyalty Guest Relations

Job description

SUMMARY

City: Manama Career Level: Mid Level Type: Full-time Domain: Hotel Operations Presence: On site Address:: Flat 32, Building 441 , Al Fateh Tower 2Road 2407 , Juffair 324

The Front Office Manager, reporting directly to the Director of Operations, is responsible for overseeing all front office operations, ensuring that guests receive exceptional service from the moment they check-in to the time they check out. This role includes managing the front desk team, ensuring operational efficiency, maintaining guest satisfaction, and handling guest inquiries and issues with professionalism and poise.

The Front Office Manager will ensure to deliver the following business objectives subject to the budget and annual...

KEY COMPETENCIES

• Strong leadership and team management
• Business Acumen
• Excellent interpersonal and communication skills,
• Strong problem-solving and decision-making abilities.
• Ability to multitask and remain calm under pressure.
• Operational Excellence
• Teamwork

Tools

• Microsoft Office
• VIP and Loyalty Guest Relations

Values

• Integrity
• Trust
• Accountability
• Fun
• Diversity
• Teamwork
• Performance
• Respect
• Friendly
• Reliable
• Care
• Respect for customers
• Respect for employees
• Respect for shareholders
• People Centric
• Commitment
• Competence
• Dignity
• Ethics
• Equality
• Staff accommodation
• Employee rate in all Wyndham hotels globally

Languages

English military_tech Advanced

Managed Hotel Disclaimer

Managed Hotels are hotel properties operated by Wyndham Hotels & Resorts on behalf of a third-party owner who are the actual employer.