Guest Relations Coordinator

Wyndham Hotels & Resorts, Inc.; Manama; On-site; BHD 6,000 - 8,400; Full time

Job summary

Wyndham Hotels & Resorts, Inc. in Manama invites applications for a Guest Relations Coordinator role. This entry-level position focuses on warmly welcoming guests, handling requests, and coordinating with housekeeping and dining to ensure memorable stays.

The ideal candidate has a high school diploma or a degree in hospitality management and at least 1 year of customer service or front desk experience, with strong communication and problem-solving skills. On-site work preferred.

Qualifications

• High school diploma or bachelor's degree in hospitality management.
• At least 1 year of customer service or hotel front office experience.
• Strong communication, problem-solving, and familiarity with hotel software.

Responsibilities

• Greet VIPs, returning loyal members, and new visitors warmly, providing local area info and property tours.
• Coordinate special in-room amenities, dietary preferences, or celebrations with housekeeping and dining teams.
• Listen to guest complaints with empathy and contact departments to fix issues fast.
• Review daily arrival list...

Skills

Communication

Problem solving

CRM tools

Education

High school diploma

Bachelor's degree in hospitality management

Tools

Opera

CRM tools

Microsoft Office

Job description

Managed Hotel - Guest Relations Coordinator

City: Manama Career Level: Entry Level Type: Full-time Domain: Hotel Operations Presence: On site Address:: Flat 32, Building 441 , Al Fateh Tower 2Road 2407 , Juffair 324

Core Responsibilities

Guest Welcome: Greet VIPs, returning loyal members, and new visitors warmly, providing local area info and property tours.

Request Management: Coordinate special in-room amenities, dietary preferences, or celebrations with housekeeping and dining teams.

Problem Resolution: Listen to guest complaints with empathy and contact departments like housekeeping or engineering to fix issues fast.

Communication: Review daily arrival list...

Experience needed

High school diploma or a bachelor's degree in hospitality management for advanced roles.

Experience: At least 1 year of customer service or hotel front office experience.

Skills: Strong communication, problem-solving, and familiarity with hotel software like Opera or CRM tools.

Tools

• Microsoft Office
• VIP and Loyalty Guest Relations

Values

• Integrity
• Trust
• Accountability
• Fun
• Diversity
• Teamwork
• Performance ...

Languages

English military_tech Advanced

Managed Hotel Disclaimer

Managed Hotels are hotel properties operated by Wyndham Hotels & Resorts on behalf of a third-party owner who are the actual employer.