Guest Experience Specialist - Front Desk

Areen Hospitality; Manama; On-site; BHD 12,000 - 24,000; Full time

Job summary

Areen Hospitality in Manama, Bahrain, is seeking a front desk professional to warmly greet guests, check them in, and manage reservations with accuracy and courtesy. You will address inquiries and resolve issues promptly while ensuring seamless communication with all hotel departments to enhance guest experiences.

The role requires handling payments accurately, maintaining financial records, and providing guests with detailed information on amenities and local attractions.

Responsibilities

• Greet and check-in guests with a warm and friendly demeanor ensuring a positive first impression
• Manage reservation systems efficiently addressing any discrepancies or special requests with precision
• Handle guest inquiries and resolve complaints promptly demonstrating exceptional problem-solving skills
• Process payments accurately and maintain financial records adhering to company policies and procedures
• Communicate effectively with team members and departments to ensure seamless guest experiences
• Provide detailed information about hotel amenities local attractions and services to enhance guests stays
• Monitor security systems and ensure the safety of guests and staff by following emergency protocols
• Yes

Job description

Areen Hospitality in Manama, Bahrain, is seeking a front desk professional to warmly greet guests, check them in, and manage reservations with accuracy and courtesy. You will address inquiries and resolve issues promptly while ensuring seamless communication with all hotel departments to enhance guest experiences.

The role requires handling payments accurately, maintaining financial records, and providing guests with detailed information on amenities and local attractions.