VIP Guest Relations Specialist

Wyndham Hotels & Resorts, Inc.; Manama; On-site; BHD 6,000 - 8,400; Full time

Job summary

Wyndham Hotels & Resorts, Inc. in Manama invites applications for a Guest Relations Coordinator role. This entry-level position focuses on warmly welcoming guests, handling requests, and coordinating with housekeeping and dining to ensure memorable stays.

The ideal candidate has a high school diploma or a degree in hospitality management and at least 1 year of customer service or front desk experience, with strong communication and problem-solving skills. On-site work preferred.

Qualifications

• High school diploma or bachelor's degree in hospitality management.
• At least 1 year of customer service or hotel front office experience.
• Strong communication, problem-solving, and familiarity with hotel software.

Responsibilities

• Greet VIPs, returning loyal members, and new visitors warmly, providing local area info and property tours.
• Coordinate special in-room amenities, dietary preferences, or celebrations with housekeeping and dining teams.
• Listen to guest complaints with empathy and contact departments to fix issues fast.
• Review daily arrival list...

Skills

Communication

Problem solving

CRM tools

Education

High school diploma

Bachelor's degree in hospitality management

Tools

Opera

CRM tools

Microsoft Office

Job description

Wyndham Hotels & Resorts, Inc. in Manama invites applications for a Guest Relations Coordinator role. This entry-level position focuses on warmly welcoming guests, handling requests, and coordinating with housekeeping and dining to ensure memorable stays.

The ideal candidate has a high school diploma or a degree in hospitality management and at least 1 year of customer service or front desk experience, with strong communication and problem-solving skills. On-site work preferred.