Assistant Front Office Manager: Guest Experience Leader

Radisson Hotel Group; Manama; Presencial; BHD 13.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel staff rates

Global perks

Descripción de la vacante

Radisson Hotel Group in Manama is seeking an Assistant Front Office Manager to champion the team, drive guest satisfaction and ensure seamless departmental operations. You will lead daily shifts, supervise front desk staff, and collaborate with Housekeeping, Reservations, F&B and maintenance to guarantee a flawless guest journey.

The role requires 3–5 years in hotel Front Office with supervisory experience, excellent English communication, and flexibility for rotating shifts.

Formación

• 3–5 years in hotel Front Office with at least 2 years in a supervisory role.
• Proactive, stress-resilient and service-oriented mindset.
• Strong organizational, multi-tasking and motivational capabilities.
• Excellent verbal and written English; other languages are a plus.
• Willingness to rotate shifts, weekends and holidays.
• Familiarity with Opera PMS and front desk operations.

Responsabilidades

• Supervise daily shift operations to ensure a smooth guest journey.
• Address guest feedback with empathy and care to drive satisfaction.
• Lead by example at the reception desk and maintain service standards.
• Assist with scheduling, reporting and administrative tasks.
• Coordinate with Housekeeping, Reservations, F&B and maintenance for room readiness.
• Step in to lead the department during the Rooms Division Manager's absence.

Conocimientos

Organizational skills

Multi-tasking

Leadership

Communication

Flexibility

Problem-solving

Herramientas

Opera PMS

Descripción del empleo

Radisson Hotel Group in Manama is seeking an Assistant Front Office Manager to champion the team, drive guest satisfaction and ensure seamless departmental operations. You will lead daily shifts, supervise front desk staff, and collaborate with Housekeeping, Reservations, F&B and maintenance to guarantee a flawless guest journey.

The role requires 3–5 years in hotel Front Office with supervisory experience, excellent English communication, and flexibility for rotating shifts.